Talent.com
Passenger Services Agent ($18.62/h) YOW
Passenger Services Agent ($18.62/h) YOWSwissport International AG • Ottawa, Ontario, Canada
Passenger Services Agent ($18.62/h) YOW

Passenger Services Agent ($18.62/h) YOW

Swissport International AG • Ottawa, Ontario, Canada
9 hours ago
Job type
  • Part-time
Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile

  • Excellent communication skills (written/verbal) in English, and French
  • High School diploma or GED equivalent
  • Willingness and flexibility to work various hours and shifts
  • Eligible to work in Canada and have a valid, open work permit.
  • Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
  • Minimum 1 year of relevant work experience in a fast-paced environment
  • Attentive to detail and committed to continuous improvement
  • Self-motivated and able to work independently
  • Ability to follow processes and procedures, take a flexible approach when required
  • Must be able to type and learn airline-specific computer reservation/ ticketing software
  • Must be at least 18 years old
  • Must be willing to work in inclement weather

What we offer

  • Competitive pay
  • Paid training
  • Group benefits (Insurance, RRSPs,
  • Free Parking
  • Uniform
Create a job alert for this search

Passenger Services Agent ($18.62/h) YOW • Ottawa, Ontario, Canada

Similar jobs

Flight Cabin Stewardess - Service, Safety & Global Travel

Mashreq BankOttawa, ON, CA
Full-time

We are seeking enthusiastic, professional, and customer-focused individuals to join our prestigious Cabin Crew team.As a Cabin Stewardess, you will be responsible for delivering exceptional in-flig...Show more

 • Promoted

B2B SAAS Sales Agent

Cheetah Networks IncOttawa, ON, CA
Full-time

Cheetah Networks is expanding its reach into Canada’s rural broadband landscape and is seeking a driven Commissioned Sales Person to lead outreach to Tier 2 and Tier 3 Internet Service Providers (I...Show more

 • Promoted

Aircraft Ground Services Attendant

Skyservice Business Aviation Inc.Ottawa, ON, CA
Full-time

A leading aviation service provider in Ottawa is seeking an individual to assist with safely managing aircraft on the ground.Responsibilities include marshalling aircraft, fueling operations, and e...Show more

 • Promoted

Dynamic Ramp Agent in Fast-Paced Airport Operations

Air CanadaOttawa, ON, CA
Full-time +1

Become a vital team member as a Ramp Agent.Collaborate with colleagues in a physically engaging role that ensures efficient baggage handling and timely aircraft operations.This part-time position o...Show more

 • Promoted

Bilingual Guest Services Agent (Full-Time)

Fairmont Hotels & ResortsOttawa, ON, CA
Full-time

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chteau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.Wonderful comp...Show more

 • Promoted

Technicien Avionique A330 - 9/80 et Déplacements Globales

L3Harris TechnologiesOttawa, ON, CA
Full-time

Une entreprise innovante en technologie aéronautique recherche un Technicien d'entretien d'aéronef - Avionique à Ottawa.L'individu doit avoir une licence TEA de Transports Canada et au moins 5 ans ...Show more

 • Promoted

Inbound Service Center Agent – Quick, Friendly Support

Aramark CanadaOttawa, ON, CA
Full-time

A leading service provider in Ottawa seeks a Service Center Operator I responsible for handling inbound service requests, prioritizing customer needs, and maintaining service records.The ideal cand...Show more

 • Promoted

Guest Services Agent

Germain HôtelsOttawa, ON, CA
Full-time

What can I do for you?" is your mantra.We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.This person acts as an ambassador with our guests w...Show more

 • Promoted

Bilingual Airport Passenger Support Specialist

ASP IncorporatedOttawa, ON, CA
Full-time

A prominent security solutions company is seeking a Bilingual Customer Support Representative for Ottawa Airport.The role involves greeting customers, managing passenger flow, and providing excepti...Show more

 • Promoted

Northern Station Agent

Air Creebec inc.Gatineau, Canada
Full-time

YOUR ROLEIn collaboration with other team members and in compliance with the established quality standards, you will provide customer services related to flights and answer various enquiries on far...Show more

 • Promoted

Customer-Focused Guest Services Agent for Part-Time Opportunity

Silver Hotel GroupOttawa, ON, CA
Part-time

As a Guest Services Agent, you’ll create a friendly and welcoming experience for guests.This part-time position focuses on evenings and weekends, making flexibility essential.Your role will involve...Show more

 • Promoted

Agent, Communications destinées aux clients

City of Ottawa / Ville d’OttawaOttawa, ON, CA
Full-time +1

Direction générale : DG du transport en commun.Service : Serv comni strat & rel ext de la DGSTC.Direction : Dir Communi stratégiques sur le TC.Type d’emploi : 1 Temporaire à temps plein-Jusqu’à 6 m...Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingOttawa, Canada
Remote
Full-time

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Remote Bilingual Customer Service Agent (EN/FR)

Tigre GéantOttawa, ON, CA
Remote
Full-time

A leading Canadian retailer is seeking a Bilingual Customer Service Agent to support customer inquiries from home after initial training.This full-time, temporary role involves managing responses t...Show more

 • Promoted

Guest Service Agent

Germain HôtelsOttawa
Full-time

What can I do for you?" is your mantra.We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.This person acts as an ambassador with our guests w...Show more

 • Promoted

Dynamic Bilingual Guest Services Agent Opportunity Awaits

AccorHotelOttawa, ON, CA
Full-time +1

Become a key player as a Bilingual Guest Services Agent.Provide top-tier service and hospitality in both official languages to enhance guest experiences.In this permanent, full-time role, you’ll re...Show more

 • Promoted • New!

Guest Service Agent

InnVest HotelsOttawa, ON, CA
Full-time

The estimated range is the budgeted amount for this position.Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.Creat...Show more

 • Promoted

Aviation Stores Agent

Canadian North Inc.Ottawa, ON, CA
Full-time

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day.Whether you're on the ground or in the air, wo...Show more