Beer Supervisor

Work Location

About the Role

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing premium indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to .

About The Role

We are currently looking for a friendly outgoing and customer service driven individual to join the team as a Beer Supervisor at ourWine & Beyond Windermere store in Edmonton AB!

Primary Purpose ofJob

Provide leadership and direction of a multimillion-dollar business unit in partnership with management team with a focus on delivering an exceptional customer experience. Participate in the training and development of team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Provide exemplary customer service to every person who walks into our store understand customer needs and instill a customer mindset within the store participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions Responsibilities and Accountabilities

People Management Skills

Customer service driven friendly willing to talk to all customers

Promote a work culture that makes your store an inviting place to work in partnership with the management team.

Be a role model who coaches mentors and inspires team members

Delegate tasks to Team Members and set priorities in partnership with management team.

Communicates in a clear and concise manner to team participates in huddles/meetings relay pertinent information

Provide guidance to team members whilesupporting management initiatives

Customer Offering

Deliver exemplary customer service

Greet customers when they enter the store and take customer to product when required

Generate sales by educating advising and suggesting products to every customer

Maintain a high level of product and service knowledge

Resolve customer complaints regarding sales and service in absence of management; ensure the management team is informed of all customer complaints

Create a culture that has a passion forBeer.

Accountable for product rollouts and product launches in partnership with the management team.

Understand and utilize local market tends in partnership with management team.

Evaluate programs and promotions for effectiveness and offer recommendations to the management team.

Assist customer from store and/or offer car service when appropriate

Financial

Meet or exceed department financial targets through partnership with management team.

Complete customer transactions on the Point-of-Sale including payment

Understand the POS system and all transactions that may arise

Ensure all cash handling policies & procedures are adhered to

Ensure all opening & closing procedures are done correctly

Complete end of day till reports

Ensure safe is locked at all times and deposits are secured

Day to Day Operations

Ensure department follows merchandising and pricing guidelines

Assist in all operational duties in partnership with the management team.

Ensure department is presentable and relay any maintenance issues to management team.

Manage communication (mail email voicemail) in absence of Manager.

Manage ordering and receiving in partnership with the management team.

Actively aim to increase and share industry knowledge onBeer

Maintain inventory levels in partnership with management team

Attend OHS and LP meetings and training sessions

Stock shelves and cooler with product

Set daily tasks for the store in absence of Manager.

Review flyers upcoming event and promotions; execute appropriately

Participate in routine store maintenance and cleaning

Regulatory Adherence

Observe that OHS LP ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to

Maintain First-Aid LP and OHS Training

Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right

Ensure AGLC/BC LRS and other government guidelines are met

Adheres to all SNDL policies with a focus on Social Responsibility

Qualifications

Work Experience & Education

Minimum 1-year experience in retail environment

Minimum 1-yearsupervisory experience (preferred)

High School Diploma or equivalent

ProServe/Serving It Right Certification

First-Aid Certificate is considered an asset

Beer Savvy Cicerone program WSET and/or other relevant certification and training considered an asset

Other Skills and Capabilities

Highly self-motivated

Customer service driven

Effective leadership skills

Strong sales background

Proven track record of success

Strong communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation

Occupational Health and Safety

Employees have the following basic rights:

Right to refuse unsafe work

Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative

Right to know or the right to be informed about actual and potential dangers in the workplace

Employees responsibilities include the following:

Employees must work in compliance with OH&S acts and regulations

Use personal protective equipment and clothing as directed by SNDL

Report workplace hazards and dangers to your Manager or Health and Safety Representative

Report all accidents and incidents immediately to their Manager and document it in HSS

Report all broken or damaged equipment to your Manager and document it in HSS

Physical Requirements

Available to work a varied retail schedule including evening and weekends

Able to safely lift up to 50 pounds

Able to stand for an extended period

Comfortable climbing ladders

Workplace Hazards

Robbery and shoplifting psychological stress violence and harassment

Overexertion injuries

Lifting and Handling Materials

Slips trips and falls

Knives and broken glass

Why Work With Us

AtWine& Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

ADDITIONAL REASONS TO JOIN OUR TEAM!

• Competitive salary and benefits
• Flexible hours
• Employee Discount
• Free Uniforms
• Contests and prizes
• Product Knowledge training
• With hundreds of locations throughout Alberta & British Columbia theres a convenient location near you.

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates; however we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment SNDL encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.

About SNDL

SNDL is one of Canadas leading and fastest-growing liquor and cannabis companies. As the countrys largest private-sector retailer our portfolio includes well-known banners such as Wine and Beyond Liquor Depot Ace Liquor Value Buds Spiritleaf and Superette.

Were also one of Canadas largest vertically integrated cannabis producers recognized for our innovation low-cost manufacturing and award-winning brands including Top Leaf Contraband Palmetto Bon Jak La Plogue Versus Grasslands Vacay Pearls by Grön No Future and Bhang Chocolate.

Driven by purpose performance and people SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL