Talent.com
Hire Resolve.com
Call Center & Contact Center ProfessionalsHire Resolve.com • Mississauga, ON, Canada
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.com • Mississauga, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development
Create a job alert for this search

Call Center & Contact Center Professionals • Mississauga, ON, Canada

Similar jobs

Complete Online Surveys For Cash (Up to $25/per)

Earn HausKing, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Distribution Centre Team Associate (Perishable Distribution Centre)

Walmart CanadaMississauga, Peel Region, CA

Responsible for the receiving, order filling and shipment of freight into and out of the DC.With an enterprise as large as Walmart Canada, success means more than just the bottom line.It means cons... Show more

 • Promoted

Contact Center Engineer

Tech Talent InternationalMississauga, Peel region, Canada
Full-time

Fortune 100/500/1000 and many other midsized and startup organizations across Canada and the US.We will be working with a US consulting firm on a variety of Contact Center Engineer/IVR/Routing Engi... Show more

 • Promoted

AI Contact Center Solution Consultant

NTT DATA, Inc.Mississauga, Peel Region, CA
Full-time

Having ongoing opportunities to.Being part of a global organization where you can.We’re committed to building a people-focused environment where you can shine, no matter who you are.Belonging to a ... Show more

 • Promoted

Telecommunications Installers

First Nations Jobs OnlineBolton, ON, CA
Full-time +1

Canada Inc operating as TDX Infrastructure Services located at 21 Parr Blvd Suite 3 Bolton, Ontario L7E 4G3 is looking for five Telecommunications Installers.The candidate should have either 3 mont... Show more

 • Promoted

Contact Sales Representative

Endress+Hauser GroupBurlington, Halton Region, Canada
Full-time

At Endress+Hauser, progress happens by working together.As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation.Whether develo... Show more

 • Promoted

Call Centre Travel Agent

shoptravelVaughan, York Region, CA
Full-time +1

Remote and Hybrid positions available— head office, 6240 Highway 7, Woodbridge, ON.Full-time, permanent · shift-based (including some evenings and weekends).Customer care and travel advisory.Canadi... Show more

 • Promoted

Remote Lead Generation Specialist - Commission Sales

Insurance Protection SpecialistsMississauga, Peel Region, CA
Remote
Full-time

A financial solutions provider is seeking a Work From Home Commission Sales Lead Generation Representative in Mississauga.The position requires excellent English skills, telemarketing experience, a... Show more

 • Promoted

Sales Specialist in Wireless Services

WIRELESSWAVE / WAVE SANS FILVaughan, ON, CA
Full-time

Become a Sales Specialist with WIRELESSWAVE and empower customers by delivering tailored wireless solutions.Enjoy a rewarding career supported by a company that values employee development and incl... Show more

 • Promoted

Customer Service Spec II

Garland Commercial RangesMississauga, Peel Region, CA
Full-time

Customer Service Specialist II.Location: Mississauga, Ontario facility.Responsible for Strategic/National Accounts or large territories.Fulfils the financial controls and risk management responsibi... Show more

 • Promoted

Call center supervisor

Merit ServicesVaughan, York Region, CA
Full-time

Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operatio... Show more

 • Promoted

Work-From-Home Fundraising Call Center Agent - $20-$24/hr

Inspire Direct MarketingMississauga, Peel Region, CA
Remote
Full-time

A leading fundraising agency in Canada is looking for a Call Centre Agent to work from home.This full-time role involves engaging with existing supporters to raise funds for important causes.Candid... Show more

 • Promoted

Remote Call Center Specialist – Growth & Benefits

Mass MarketsMississauga, Peel Region, CA
Remote
Full-time

A growing business services company is seeking Remote Call Center Representatives to support customer service initiatives for well-known clients.In this role, you will handle inquiries, promote pro... Show more

 • Promoted

Remote Call Center Specialist — Customer Support (Canada)

MCIMississauga, Peel Region, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking Remote Call Center Representatives to offer outstanding customer support from home.Responsibilities include answering customer inquiries an... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMississauga, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Customer Care Specialist — Fast-Paced Call Center

ELC Solutions IncMississauga
Full-time

A customer service solutions provider in Peel Region, Mississauga is seeking a Call Centre Customer Service Representative.The ideal candidate will have a passion for helping others, strong communi... Show more

 • Promoted

Contact Sales Representative

Endress+Hauser Flowtec AGBurlington, Halton Region, Canada
Full-time

At Endress+Hauser, progress happens by working together.As the global leader in measurement instrumentation, our ~17.Whether developing and realizing new technology as a team, collaborating to buil... Show more

 • Promoted

Wireless Sales Mobilist - Unlimited Commissions & Growth

The Mobile ShopOakville, ON, CA
Full-time

A leading telecom team in Ontario seeks a Sales Representative to work inside Real Canadian Superstore.You will assist customers in choosing optimal phone and rate plans while driving sales.Ideal c... Show more

 • Promoted

Healthcare Call Center Training Architect

Insight GlobalBrampton, Peel Region, CA
Full-time

A recruiting firm is looking for an experienced Healthcare Call Center Trainer in Brampton, Canada.The role involves designing and delivering training programs for call center staff, focusing on pa... Show more

 • Promoted

Distribution Center Manager

Altis RecruitmentMississauga, Peel region, Canada
Permanent

Mississauga, ON, On-site Monday to Friday, 9am to 5pm.Strong written and verbal English communication required.Altis Recruitment is proud to partner with a global third‑party logistics organization... Show more