Join a High-Performing Team Driving Financial Precision and Customer Trust
Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we’re not just hiring a Credit & Collection Agent — we’re inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.
As part of a collaborative, high-performing team, you’ll help safeguard the financial health of one of Canada’s most respected HVAC-R distributors — all while supporting our mission of excellence and service.
What you will accomplish with us:
Strategic Agility
•Collaborate with your supervisor to assess margin increase requests
•Approve credit-limit exceptions using sound analysis and business judgment
Operational Excellence
•Manage and collect receivables for your assigned territory
•Release orders for inventory-ready items
•Reconcile customer accounts accurately and in a timely manner
Autonomy & Impact
•Generate and interpret credit reports to guide business decisions
•Resolve escalated or sensitive collection cases independently, as financial analyst
Human-Centered Communication
•Act as a respectful and trusted liaison between internal sales teams and customers
•Manage communications with professionalism and empathy
What You Bring to Our Team:
Secondary School Diploma or College degree in business, accounting, or office admin
•5 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst
•Experience with accounting/ERP software is a strong asset
•A detail-oriented mindset, a steady hand, and a tactful voice
Compensation Information
•Base Salary Range: $65,000 – $70,000 annually
•Supplemental Pay Types: Annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!
Competitive Benefits: In addition to a rewarding career within our team, we offer
Master, for over 70 years
The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.
With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long-standing partnerships with customers and suppliers.
Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right — focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.
Improving lives, in every degree.
Credit and Collection Agent • Vaughan
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