Account Manager - Windsor/Essex County

Overview

We are a proudly Canadian company, Sentrex Health Solutions, a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! We love working here because we are 100% Canadian with locations across the country, offer state-of-the-art facilities, support a high-performing team, foster a collaborative and inclusive culture, promote work-life balance, and provide opportunities for learning and growth through our Employee Development Program and in-house training.

The Opportunity

Under the guidance of the Director, the Account Manager (Account Specialist) is responsible for supporting day to day clinic and pharmacy operations within their assigned territory.

A Day in the Life (What you will do here)

• Manage in-clinic and virtual needs assessments and transitions when bringing new retina accounts online.
• Lead field team training and patient support program activities.
• Consult with manufacturers and prospective third-party clients on Ophthalmology landscape.
• Ensure accurate inventory management at participating ophthalmology clinics.
• Train clinic staff and support efficient day to day clinic operations.
• Liaise between patient support team and clinic staff to solve day to day challenges.
• Develop strong working relationships with clinic staff and physicians.
• Plan and implement new SOP within the pharmacy to optimize support services for clients.
• Maintain close relationships with the pharmacy team to ensure service alignment.
• Maintain ongoing communication and service of each account through in person and/or weekly virtual touch points.
• Support deliveries of medication when possible and identify improved logistic networks to optimize delivery of medication and supplies.
• Same day response to requests and/or questions from clinic staff and physicians.
• Other duties as assigned by your manager.

What you need to ensure you are set up for success

• Must live within assigned geography of Windsor/Essex County
• University or college degree (Preferred)
• Broad knowledge and training in the fields of business administration, sales, marketing, specialty pharmacy or similar vocations
• Experience in Ophthalmology is considered a strong asset
• Experience in the pharmaceutical industry considered an asset
• Organized and thorough manager who can coordinate numerous tasks and operational activities
• Strong customer/client management background
• Good analytical, conceptual and problem-solving skills with a demonstrated track record of new concept development for various projects
• Critical thinking skills, creative and innovative solutions to internal or external client needs

What makes you a great fit for this team

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.