Ask yourself...
Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand?
Are you effective in managing sensitive customer interactions?
Do you possess excellent investigative skills?
Can you efficiently multi-task across various systems?
Do you enjoying working as a team?
As a Brand Loyalty Representative you would...
- Be passionate about our customers and the service we provide, delivering outstanding World Class Customer Experiences
- Promote customer advocacy and support the Canadian Tire Brand
- Demonstrate a strong handle on our communication model
- Problem solve to find creative solutions
- Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
- Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
- Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations
Experience an asset in :
Customer Service Experience
Call Centre Experience
Fraud and Dispute knowledge