Camp Director - Administration

Reporting to the Program Coordinator, the Camp Director - Administration, will be responsible for providing administrative support for the summer camp programs. This includes managing camp related waitlists, responding to customer inquiries, receiving and processing registrations and program calls, assisting with payroll, supply and equipment orders, record keeping and other camp support functions. This position will complement the Camp Director team, attend camp trainings and assist with the coordination and implementation of the City Wide Day Camps and Before and After Camp Programs. Follow policies and procedures, while delivering camp services. Work effectively with Coordinator, Directors, Supervisors, peers, participants and the public.

Key Duties and Responsibilities

• Receive and process payments for registrations using the Activenet Point of Sale module
• Manage summer camp program waitlists, contacting participants to offer available spaces and providing direction or completing the registration with payment.
• Monitor camp enrollment numbers and make recommendations for cancelling programs with low enrollment.
• Handle customer registration inquiries including looking up participant registration information
• Update client account information including email addresses for the Active RH online registration system
• Track campers absences, work with the registrar to manage subsidy tracking and reporting requirements
• Following all cash handling and deposit procedures in accordance with Richmond Hill Policies and Procedures
• Perform processing and reporting of all facility payments and daily cash balancing including accurately completing all required forms in accordance with Richmond Hill Policies and Procedures
• Ensure that patrons pay the appropriate fees for summer camp registrations
• Greet customers, respond to phone and email inquiries and maintain excellent customer service at all times.
• Order sports, arts and crafts, and games equipment / supplies.
• Ensure all invoices, for equipment, special guests and bussing, are processed in a timely manner.
• Record and track all camp expenditures in the appropriate databases.
• Develop resources for Camp Supervisors to assist in the development and implementation of programming.
• Ensure camper attendance lists and rosters are printed and provided to the Camp Supervisors
• Provide ongoing supervision and evaluation of the Camp Supervisors and Camp Counsellors.
• Work with the Program Coordinator to monitor the number of children registered in the Camp Programs and ensure the appropriate number of staff are working to meet the camper to staff ratios.
• Ensure campers safety and security throughout the day.
• Communicate and interact with participants and make everyone feel welcome
• May be required to visit and interact with all camps within the assigned geographical area.
• Ensure the camp staff payroll is completed and submitted to the Program Coordinator in a timely manner.
• Complete all necessary forms (accident, incident, daily report, risk management) in a timely and accurate manner.
• Represent the City of Richmond Hill by presenting yourself in a cooperative, organized, enthusiastic and well-groomed manner.
• Wear assigned uniform and name tag.
• Attend scheduled staff meetings and staff training sessions.
• Know and understand the policies and procedures of the Community Services Department.
• Maintain excellent public relations at all time, with staff and the public.
• Perform other duties as assigned

Education and Experience

Required Skills / Knowledge

We thank all candidates for their interest, however, only those under consideration will be contacted.

TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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