service advisor - auto repair

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Develop communication strategies
• Supervise staff
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff

Supervision

• 11-15 people

Computer and technology knowledge

• MS Outlook
• MS Word
• MS PowerPoint
• Electronic mail

Type of experience

• Call centre

Screening questions

• Are you currently legally able to work in Canada?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Wellness program