Service Manager-AbbotsfordVictoria Newitt Recruitment Inc • Abbotsford, Fraser Valley Regional District, CA

Service Manager-Abbotsford

Victoria Newitt Recruitment Inc • Abbotsford, Fraser Valley Regional District, CA

30+ days ago

Job type

Full-time

Permanent

Job description

JOB DESCRIPTION

Victoria Newitt Recruitment Inc has been retained by Wesgroup Equipment to search for a Service Manager for their Westerra location, Abbotsford.

Title : Service Manager
Department : Service
Reports To : Operations Manager
Direct Reports : Shop Supervisor / Lead; Technicians and Helpers; Service Advisors
Status : Permanent Full Time

Summary

Reporting to the Operations Manager this position oversees the Service Department. This position will work closely with the management team to support high levels of customer experience, employee engagement and profitable revenue growth.

Key Responsibilities

Manage a team of technicians on all aspects of productivity, scheduling and billing;

Liaise directly with customers providing equipment repair updates and accurate costing expectations;

Provide follow up with both internal and external customers for technical related issues;

Develop and work within budgets to maintain a profitable operation under best practice industry model;

Drive team productivity to reach or exceed monthly targets;

Actively support employees to ensure high levels of teamwork, engagement and customer service;

Facilitate product technical support to technicians from OEM’s;

Monitor technical training requirements of team and arrange training when needed;

Promote and maintain a safe and clean working environment, complying with all relevant legislation;

Maintain tool inventories including software testing and serviceability checks;

Deliver differentiation via our G.R.I.T brand through consistent, exceptional measured customer service;

Proactively seek opportunities to grow our service business;

Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch;

Oversee Warranty Administration;

Other duties as assigned.

Talent Management Responsibilities

Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees;

In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated and improved;

In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning;

Train, develop, mentor and coach junior team members;

Responsible for maintaining efficient and productive staffing levels;

Ensure the companies “ways of working” are modeled and adopted throughout their team; the incumbent will work with the company’s values to deliver a positive constructive work environment;

Responsible for the safety of all their staff.

Knowledge, Skills and Abilities

Skills in diagnostics and repairs on spark ignition LPG engines and systems, diesel compression ignition engines, hydraulics, hydrostatic drives and electrical systems, and electric powered industrial trucks;

Excellent customer service skills;

Ability to develop and maintain a highly effective team;

Strong troubleshooting and problem solving skills;

Strong execution and communication skills both verbal and written;

Excellent organizational and interpersonal skills;

Ability to contribute positively to the team environment with willingness and desire to learn;

A proactive autonomous individual driven by own high standards and desire to succeed.

Training, Education and Experience

3-5 years’ experience in a supervisory or service manager role;

High school diploma;

Valid driver’s license and clean driving record.

Values

Build trust – with customers and each other;

Be a team player – commit to working together to win;

Be customer-focused – “wow” customers so they become raving fans;

Support community – care for our people, our community and our planet;

Deliver results – know what you need to do and get it done.

Working Conditions

The Service Manager is based out of the office and works 40 hours on average per week Monday to Friday. Some travel may be required.

Note : This job description is not intended to be all inclusive and will evolve as technology and policies and procedures change.

Compensation

The range offered for this position is : $100,000 – $120,000 annually.

Compensation offered within this range is based on factors unique to each candidate, including skills, qualifications, experience and credentials.

If this position suits your skills and experience, we want to talk to you!

Please apply by submitting your resume and a covering letter outlining why you are a suitable candidate for this exciting role.

#J-18808-Ljbffr

Create a job alert for this search

Service • Abbotsford, Fraser Valley Regional District, CA

Similar jobs

Field Service Representative (Gas Utilities) - Abbotsford

TAPP Workforce Solutions Inc. • Abbotsford, BC, Canada

Full-time

Job Title : Field Service Representative (Gas Utility Technician).Location : British Columbia, Canada.Reports to : Field Service Leader. We are seeking dedicated Field Service Representatives to join o...Show more

Last updated: 3 days ago • Promoted

Chief of Staff - abbotsford

The Svidy • abbotsford, bc, ca

Full-time

Our client is an American digital marketing agency with a fantastic reputation in the cannabis world, reaching millions of consumers and helping brands and dispensaries grow through content, creati...Show more

Last updated: 2 days ago • Promoted

Field Sales Representative - Abbotsford

Kognitive Sales Solutions • Abbotsford, BC, Canada

Full-time

Kognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Sales Representative, you will be educ...Show more

Last updated: 8 days ago • Promoted

Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Superprof is a knowledge sharing tool that connects those who wish to learn with those who wish to teach or tutor.We are looking for motivated and passionate people, both with tutoring experience a...Show more

Last updated: 30+ days ago • Promoted

Guitar Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more

Last updated: 30+ days ago • Promoted

Finance Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Cardiologist - Abbotsford Regional Hospital and Cancer Centre

Fraser Health • Abbotsford, Fraser Valley Regional District, Canada

Full-time

Abbotsford Regional Hospital (ARH) is inviting applications for two full time General Cardiologist positions.ARH is located in the Lower Mainland / Fraser Valley and is part of the Fraser Health Auth...Show more

Last updated: 7 days ago • Promoted

Barber Manager - Highstreet

Tommy Gun's Original Barbershop • Abbotsford, BC, Canada

Full-time

Exciting Opportunity : Join our Team at Tommy Gun's Abbotsford!.The Barber Manager will always positively represent the brand and uphold the highest levels of professionalism and customer servic...Show more

Last updated: 7 days ago • Promoted

Singing Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Sukhjit looking for a babysitter or nanny in Abbotsford

Sitly • Abbotsford, CA

Part-time

Hi! My name is Sukhjit, and my wife, Ritu, and I are looking for someone to help us around the house with cooking, cleaning, and general household organization. Were hoping to find someone who enjoy...Show more

Last updated: 30+ days ago • Promoted

Parts Advisor - OpenRoad Toyota Abbotsford

OpenRoad Auto Group • Abbotsford, BC, Canada

Full-time

Salary : $45,000 - $60,000 per year.Dealership : OpenRoad Toyota Abbotsford.We believe in doing good for our customers and for ourselves. Whether its launching the most anticipated model of the year o...Show more

Last updated: 8 days ago • Promoted

Service Manager-Abbotsford

Victoria Newitt Recruitment Inc • Abbotsford

Full-time +1

Victoria Newitt Recruitment Inc has been retained by Wesgroup Equipment to search for a Service Manager for their Westerra location, Abbotsford. Reports To : Operations Manager.Direct Reports : Shop S...Show more

Last updated: 9 days ago • Promoted

Restaurant Manager | Abbotsford

Cactus Club Cafe • Abbotsford

Full-time

Service Management | Abbotsford.Our Managers treat the workplace as if it is their own business.They are accountable for decisions, our guests and our employees, while simultaneously working toward...Show more

Last updated: 30+ days ago • Promoted

Statistics Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Biology Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Customer Service Agent

Executive Aviation • Abbotsford, BC, Canada

Full-time

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!. In Abbotsford you will be a part of an amazing team of customer service spec...Show more

Last updated: 20 days ago • Promoted

Arithmetic Private Tutoring Jobs Abbotsford

Superprof • Abbotsford, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Director of Service Delivery

Clearbridge Business Solutions • Abbotsford, BC, Canada

Full-time

Reports to : CEO | Leadership Team Role.Clearbridge is a growth-oriented IT services and business solutions company based in Abbotsford, BC. We are customer obsessed and partner with ambitious organi...Show more

Last updated: 17 hours ago • Promoted • New!