Job Description
Role
The commercial Manager is Responsible for managing, coordinating, and administering commercial activities of dnata with its customers / potential customers.
We expect the incumbent to have deep know-how in commercial procedures specifically in the Airline Catering industry.
Responsibilities
- Responsible for the complete Tendering process,
- Create and present proposals for projects both internal and external.
- Responsible for evaluating whether dnata catering will participate within the tender process in conjunction with VP Commercial, General Manager and operational key staff of facility.
- Develop, implement, and maintain standard product specification and procedures for contract execution.
- Preparation and management of contracts for the execution which includes but not limited to product specifications etc.
- Review, analyze, and prepare comments on contract terms and identify areas of possible risk and opportunity.
- Coordination of legal reviews and management of internal and external legal teams
- Responsible for communication with the customer during the tender process and any changes updates afterwards.
- Ensure compliance with the contract specific requirements.
- Support client and internal reporting
- Maintain and provide updates on contracts once awarded which includes but no limited to cycle changes, customer feedback etc.
- Responsible for recording all necessary commercial changes during meal presentations.
- Coordinating costing and pricing process with the internal departments
- Being the link between the customer and executing facility / entity for all commercial affairs
- Cultivate customer relationships before and after customers sign catering agreement.
- Organize customer visits and meal presentations.
- Discuss and develop all commercial issues during customer agreement terms, communicate and liaise with respective Dnata facility.
- Work closely with procurement department to keep pricing matrixes up to date.
- Work closely with internal managers to make sure seamless communication flow between commercial, production, procurement, and operations department.
Knowledge / Skills :
- Possess strong interpersonal skills and can work effectively across all levels in a diverse and multi-cultural environment.
- Strong cross-functional and team coordination skills
- Commercial, financial, and contractual awareness
- Excellent oral, written, interpersonal communication skills and effective relationship building skills.
- Excellent business analytical skills.
- Strong customer interaction and negotiation skill capabilities
- Strong management skills with demonstrated problem solving ability, skilled at multi-tasking and prioritization and communication.
- Creative problem solution abilities : ability to be resourceful to improve long-term customer relationships.
- Capable of building strong internal and external relationships to achieve desired customer outcomes.
- Innovative, detail oriented, and quality conscious.
- Extensive knowledge of food industry.
Qualifications / Experience :
Bachelors' degree in Business or equivalent; or 05 years work experience or educational background in food and foodservice industry;
or equivalent combination of education and experience.
- Strong project management skills
- Must be detail oriented and possess excellent communication, analytical, and organizational skills.
- Highly proficient in Microsoft Excel and Microsoft Word.
- Must be able to travel in continental US and International (If needed) Requirements :
- Work Permit
- Work Permit
30+ days ago