Bank Customer Service Representative (Bilingual) - S

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual position with full-time and part-time roles available.
Applicants are expected to speak both English and French fluently.

Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you’ll do

• Protect the integrity and security of customer account information

• Apply technical/product/process knowledge within varied situations

• Shape a positive customer perception of Canadian Tire

• Build customer confidence in our ability to provide service

• Maintain accurate customer information

• Develop effective relationships to contribute to a positive work environment

• Understand and service customer needs - "owns the moment"

• Look for ways and apply new ideas to keep Customers for Life

• Take opportunity to provide customers with relevant products & services

• Take responsibility for continuous learning and development

Who you are

• Speak both French and English fluently

• Excellent verbal and written communication skills

• Superior problem solving abilities and solid decision making skills

• Active listening skills

• Computer knowledge and experience

• Demonstrated passion for driving an exceptional customer experience

• Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.

• Demonstrated active listening, professional verbal communication skills

• Demonstrated aptitude to learn and support with basic browser-based functions

We’re always looking for great talent! In addition to competitive pay, we offer:

•Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Our starting wage for this position is $44,500 with an annual salary review process.

Our current department hours of operation are:
8:00am – 8:00pm, Monday to Friday,
8:00am – 6:00pm Saturday and Sunday.
Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Reference Check

• Credit Checks

• Criminal Background Check

• Sanctions & PEP Screening

This posting represents an existing vacancy within our organization.