Area Parts & Service Manager (Ottawa)

The Parts & Service Area Manager reports to the Eastern Business Center Parts & Service Manager. The Parts and Service Area Manager is a dealer consultant helping with dealer processes in customer experience, warranty and revenue generating position. They are responsible for an area of Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo Dealership for the Parts and Service Business.

Responsibilities of the position will include:

• Maximizing Area service and parts sales, revenue, customer service, and the development of strategies supporting established targets established in his/her area of responsibility
• Acting as the liaison between the manufacturer and retailer
• Ensuring proper levels of Customer satisfaction are achieved at dealerships while constructively identifying areas for improvement
• Supporting dealers with special promotions, warranty claims assistance, and service contract penetration
• Motivating and leading independent entrepreneurs to higher levels of performance consistent with marketing plans, merchandising, financial statement review, and new product launch training
• Working with dealer on current programs in aftersales, customer service and service lane to ensure benefit of customer and dealer from the purchase process to vehicle sundown
• Growing of the 2nd line Bpro with dealer for all makes programs and used cars
• Working with independent repair facilities, wholesale distributors to grow dealer wholesale business
• Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support
• Challenge status-quo, discover and champion best practice benchmarking, process improvement
• Develop and raise the technical expertise and competency in the dealership