HOUSEKEEPING MANAGER (Temporary, 18 Months)

Millcroft Inn & Spa is currently seeking a Temporary Housekeeping Manager to join our Team!

Position Summary : Administers the housekeeping / laundry functions for the facilities including restaurants, public areas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.

Duties and Responsibilities :

Primary Responsibilities :

• Providing personalized and exceptional guest service at every given opportunity
• Accountable to the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members
• Supervises and directs Room Attendants, Night Cleaners, Housepersons and Laundry Attendants to ensure duties are performed consistent with standard operating procedures
• Monitors rooms on a daily basis to ensure that they are clean according to standards
• Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness / cleanliness
• Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required
• Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily
• Directly responsible to ensure that the property is clean at all times
• Assists the Property Manager with the ongoing maintenance of furniture, carpeting, equipment and supplies as required, are in the highest quality / condition and working order as per Hotel Standards for a four-diamond property
• Planning and scheduling of staff for housekeeping / laundry department to meet daily requirements
• Ensures all property laundry is collected cleaned, pressed and returned in a timely fashion
• To ensure sufficient levels of operating equipment for the property periodically taking a full inventory to ensure replenishment happens as required
• Human Resource function related to recruitment, training, motivating and progressive corrective action
• Responsible for preparing and maintaining departmental budget objectives within company guidelines
• Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required
• Ensure guest services are delivered promptly and efficiently as per company’s quality standards
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs

Secondary Responsibilities :

• Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices
• Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc.
• Filling duty manager shifts when required
• All other duties as required

Technical / Managerial / Administrative Requirements :

• Safety training required
• Some supervisory training in employment legislation is required
• Must be current on issues and changes within the hospitality industry
• Good analytical skills required to anticipate future conditions and respond to needs of those situations
• A sound knowledge and understanding of all hotel and restaurant operations

Professional Requirements :

• Minimum of Grade 12 required
• College education or diploma in hospitality industry is considered an asset, but is not a requirement
• Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs
• Hospitality industry specific training (courses, seminars) to keep current in the industry is required
• Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping)
• Previous up-selling and / or sales experience is considered an asset

Personal Attributes :

• Excellent communication skills both written and oral
• Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands
• Must be dependable and reliable
• Self-motivated and able to set goals and work under their own initiative
• Must be diplomatic to answer complaints from Guests and Team Members
• Able to maintain a positive working environment with high quality customer service
• Confidence in selling an up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements :

• Ability to work under pressure within specific deadlines
• Ability to plan and prioritize duties quickly and efficiently
• Ability to maintain a proactive approach to the housekeeping / laundry activities

Questions, quoting the job title and location, may be directed to

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.