Senior Unified Communications Specialist [28399]

About The company is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology.

Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you.

Join us and help us make a difference. Job Type : Full-timeLocation : Surrey, BC Senior Unified Communications SpecialistThe company is currently recruiting for a Senior Unified Communications Specialist role.

Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving.

Desired : Exposure to Collaboration tools such as Skype / Teams, Enterprise Voice, and Enterprise ITIL experience is preferred Work Experience : Minimum 5-7 years' experience in system and collaboration applications including telephony gatewaysCertification in MS technologies, ITIL and IT Project Management desired ResponsibilitiesHardware ResponsibilityManagement and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers.

Also, all Analog Media Pack devices. With regards to collaboration devices.Overall management and support of All room Polycom devices.

Exchange OnlineManagement and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts.

This includes recovery of deleted mail and content searches.Management and Support for all Distribution Groups. (Creating, Maintaining, etc.

Management and Support of All transport rules and requests for Blocking of senders and domains from Cyber teamManagement and Operational support for Online Connectors.

Management and Support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender.Co-ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.

Microsoft DefenderManagement and Operational Support for Security Alerts for Blocking access or allowing access for Websites URL’s, IP’s Identities.

Conduction Exchange Message Traces and review of Quarantined emails.Management and upkeep of Threat policies with regards to Anti-phishing, Anti-spam, Anti-malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow / Block Lists, DKIM and other related Rules.

Co-ordinating with Cyber and Network Team as relates to the above.Endpoint Manager (Intune)Management and Operational support of all Mobile Devices registered and enrolled with Customer environment.

Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.

Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies.

Exchange On Premise (in coordination with Electric Team)Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group).

This includes monthly OS Patches and Quarterly CU or SU Application patches. And running periodical Health Check’s. and patching also cluster witness server in PG.

Creation and Update and Management of Exchange 2016 DR Strategy on a yearly basis.Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers.

Management and Upkeep of Safesender.txt list on SOVMEXMBP01 in connection to email hygiene.Management and upkeep of All Virtual directories within Exchange Environment.

Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors.

And regarding connectors support for email for billing application.Management and Upkeep of current UM dial plans, with regards to Auto Attendants.

Skype for Business on premManagement and Monitoring of Physical PRI circuits in Communications room.Management and Operational Support of Virtual Skype for Business 2019 environment, including 3 Front End Servers, 2 Database Servers and one Edge Server, including Monthly OS patching of Servers and Quarterly CU updates as dictates from Microsoft.

Management and Support of SFB dial plans, Voice Policies, Voice Routes and PSTN Usages and Truck configurations and the SFB 2019 Topology Configurations settings.

Support and upkeep of all Gas DID number ranges and Teams Voice Inter-truck Ranges.Management and Support of Response Groups and Other SFB Policies.

Review and monitoring of Skype Call Quality.Migration of User’s from SFB to TeamsManagement and Operational Support of Virtual Skype for Business 2015 environment in Willingdon Park and Price George Contact Centre’s.

including Monthly OS patching of Servers and Quarterly CU updates as dictates from Microsoft.Team’sManagement and Operational Support of all Voice Only Teams users in Surrey Datacenter.

Management and Operational Support of all Teams Rooms devices.Creation and Management of Call Queues and Team’s Auto Attendants with Marie Lyons.

Creation and management of Teams and Channels.Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.One Drive and Office 365Management of OneDrive settings and config through SharePoint Online portal.

Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with co-ordination with Electric team.

Technical CompetenciesA Computer Science degree or equivalent in real-world experience.A superior knowledge of Microsoft Azure, O365, InTune and Cloud ComputingSolid understanding of Exchange on-line and hybrid setup.

Experience with Skype 2019 and MS-Teams including the migration processGood experience with PowerShell scripting for both Active Directory and ExchangeA superior understanding of Windows 10 and Windows Server 2016, 2019, 2022 and to be able to analyze and troubleshoot complex problems.

In depth understanding of local and Azure Active Directory Infrastructure, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services.

An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.Good to have experience with SCCMExcellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.

A strong understanding of backup and recovery processes and applications.Exchange 2016 / Online, Intune, Collaboration Tools, PowerShell Scripting, SMTP, Active DirectoryHands-on architecture / design, implementation experience, and expert-level knowledge of Microsoft technologies (Exchange 2016 / Online, Active Directory, DNS), MobileTechnologies (VMWare Workspace One, Intune, etc.

scripting (PowerShell, automation), and Agilemethodologies.Exposure to other infrastructure areas including Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, and more.

Strong expertise and troubleshooting experience with SMTP, TCP / IP, DNS, and some level of experience with network troubleshooting.

Equity Statement : Consistent with our commitments to equity and diversity, we actively recruit from all designated groups.

We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process.

We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. The company is committed to providing accommodation throughout the interview and employment process.

If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.