Manager

Your Opportunity

Are you a resilient, passionate leader with a commitment to fostering a supportive, inclusive, and high-performing work environment? Emergency Health Services (EHS) is seeking a Manager, Emergency Medical Services (EMS) to join our team. In this pivotal role, you will lead EMS operations, guide workforce development, and drive innovative strategies to enhance service delivery. As a key leader, you will champion culture change, promote collaboration, and strengthen relationships with internal and external stakeholders to align EMS operations with EHS’ vision and goals.

Description

Working in a multi-disciplinary team, reporting to the Director of EMS Operations, the Manager supports a team of Supervisors who lead frontline healthcare teams. As a culture change leader, you provide direction and oversight to align with EHS’ vision and mission. In this role, you will inspire, coach, and mentor EMS Supervisors and staff, fostering a culture of collaboration, accountability, and growth. You oversee human resource processes such as recruitment, performance management, change initiatives, and return-to-work programs while supporting staff in their professional development and ensuring adherence to organizational protocols and policies. You will coordinate daily operations, develop deployment strategies, and align resources with operational and strategic objectives. Your focus is ensuring safety and excellence in EMS service delivery, using data-driven decision-making to monitor and enhance performance while fostering a positive experience for our workforce. You will manage budgets, oversee procurement, and allocate resources effectively to maintain operational efficiency. Promoting a culture of safety, you will ensure compliance with health, safety, and regulatory standards while addressing logistical challenges related to equipment, training, and infrastructure. You will also lead change initiatives to integrate EMS services, enhance workforce performance, and drive transformation. By implementing and managing programs aligned with EMS and organizational goals, you will develop innovative solutions to address complex operational challenges. Building and maintaining collaborative relationships is essential to engage with affiliates, contract service partners, unions, and first responder agencies. Your transparent and respectful communication aligns operations with community needs, strengthening partnerships that support the success of EMS services.

Transition Company : Emergency Health Services

Classification : Manager

Union : Exempt

Unit and Program : EHS-AB Operations, Calgary Zone

Primary Location : EMS Headquarters - Calgary

Location Details : As Per Location

Negotiable Location : Within Calgary Zone

Employee Class : Regular Full Time

FTE : 1.00

Posting End Date : 03-FEB-2026

Date Available : 09-MAR-2026

Hours per Shift : 7.75

Length of Shift in weeks : 2

Shifts per cycle : 10

Shift Pattern : Days, On Call

Days Off : Saturday / Sunday

Minimum Salary : $44.17

Maximum Salary : $75.70

Vehicle Requirement : Not Applicable

Required Qualifications

• Graduates of an Alberta College of Paramedics-approved program with current registration or eligibility with ACP.
• Valid Alberta Class 4 Operator’s License with no more than 6 demerits.
• Minimum of five years of progressive leadership experience in a complex, diverse organization, preferably in healthcare.
• Proven expertise in managing human, physical, and fiscal resources.
• Demonstrated ability to inspire and lead teams with a focus on collaboration and accountability.
• Strong strategic planning and decision-making skills.
• Comprehensive knowledge of EMS protocols, safety compliance, and resource management.
• Effective communication skills, including conflict resolution and active listening abilities.
• Skilled in quality improvement and implementing innovative solutions to drive operational success.

Additional Required Qualifications

Preferred Qualifications

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