On-Board Customer Service Attendant

On-Board Customer Service Attendant

Location: Ottawa, ON

Are you ready to take motorcoach travel to the next level? Is your positive attitude what makes you special and you genuinely like working with people? Do you have a passion for customer service? If you answered yes, this is your opportunity to join Ontario's top-tier passenger transportation company!

Pacific Western Transportation (PWT) has been serving the Ontario market for over 30 years and is currently expanding our service offering. We are looking for multiple full-time On-Board Customer Service Attendants to join our team to attend to the needs of our traveling motorcoach passengers. In this position, you will provide customer service excellence to customers while creating a welcoming and comfortable onboard environment for the duration of their journey.

PWT recognizes that the best talent includes people of all backgrounds, abilities, and points of view. To be a leader in our industry, PWT celebrates diversity and values the uniqueness that everyone has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Why Choose PWT?

• Competitive wages - earn $18 per hour and benefits
• Paid training
• Free travel
• The Pacific Western Group of Companies operate across Canada, offering unlimited professional development and career growth opportunities
• Following a comprehensive training program, our team is here to offer consistent support and coaching

What You'll Do:

• Provide consistent levels of superior customer service by anticipating customer needs and exceeding expectations in all aspects of onboard service delivery
• Project a warm, caring, and empathetic professional image
• Perform a variety of onboard service duties including greeting passengers, completing announcements, offering snacks and beverages
• Provide friendly and professional assistance to customers, answering customer questions and ensuring timely customer communication in a variety of onboard instances
• Demonstrate a positive and energetic attitude when interacting with passengers and colleagues
• Conduct pre-departure duties, including inspections of motorcoach cleanliness and verification of correct provisioning of onboard supplies
• Complete basic cleaning duties at the completion of each trip including tidying and light cleaning
• Ensure that Company safety policies are followed throughout each journey
• Assist passengers with loading and unloading of luggage as required

What You'll Need:

• Excellent communication and interpersonal skills
• Previous customer service or hospitality experience
• Must meet the physical requirements of the job, which include pushing, pulling, reaching, kneeling, carrying, and lifting items up to 50 lbs
• Capable of working in a fast-paced and rapidly changing team environment
• Willingness to work flexible hours including weekends and holidays and to travel on a consistent basis (home every night)
• Fluency in both official languages considered an asset