Bilingual French / English Customer Service Agent REMOTE

Job Description

Job Description

REMOTE Bilingual French / English Customer Service Agent

Job Type : Full Time – Work from Home

Hours : Varies 7 AM to 10 PM Mon-SUN

Salary : $19.50 Hourly

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we

process over 125 million interactions per year.

Summary of Position :

We are looking for remote customer-oriented service representatives who provide high

level customer service solutions to all customers / clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions :

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Required Knowledge / Skills / Abilities / Qualifications :

representative

communication skills

conduct and high-level customer service skills

WAH Requirements :

and tablets are not compatible)

children.