Settlement Case Worker

Job Title : Arabic Speaking Settlement Case Worker (Contract up to March 31 2026)

Department : Welcome Centre and Immigrant Services - Oshawa / Clarington

Reports To : Manager Welcome Centre and Immigrant Services - Oshawa / Clarington

Hours of Work : 8 : 30 a.m. 4 : 30 p.m.

Standard Work Schedule : 37.5 Hours Per Week (Mandatory)

Application Deadline : 4 : 30 pm December 5 2025

Job purpose

The Settlement Case Worker is responsible for providing personalized support for newcomers assessing client needs helping them navigate the settlement process by providing support and guidance with their settlement plans and scheduling follow-up appointments. The ideal candidate will possess extensive knowledge of Canadian immigration programs and demonstrate a proven track record of successfully managing and executing immigrations and settlement processes.

The Settlement Case Worker will be responsible for clients case management providing expert advice and ensuring compliance with all regulatory requirements for newcomers experiencing multiple persistent barriers. Further eligibility assessment will be conducted leading to warm referrals to internal and external service providers and / or to Well-Being Navigators. The incumbent will also have a broad understanding of the services available locally and ensure clients receive comprehensive assistance in areas such as housing employment education healthcare and legal matters empowering them to achieve self-sufficiency and active participation in Canadian society.

Company Overview

Community Development Council Durham (CDCD) is an independent not-for-profit social planning organization that has been working to enhance the quality of life for individuals families and communities in Durham for 55 years. We organize a variety of research community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at for more information.

Duties and responsibilities

• Using a client-centered anti-oppression anti-racism trauma-informed gender-based analysis plus and strength-based approaches build relationships and establish rapport with clients and partners.
• Maintain confidentiality and privacy protection measures for all community partners vendors staff and clients.
• Promote a high-functioning teamwork environment that is inclusive harmonious cooperative efficient and productive.

Participate in promoting a positive workplace culture through agency committee membership and departmental activities.

Client Support and Case Management

Referrals and Service Coordination

Advocacy and Compliance

Documentation and Reporting

(Note : In-depth counseling of a social or psychological nature is not to be provided but rather referrals to be made to appropriate professionals)

Core Competencies

Valuing Diversity and Social Justice

Using an anti-oppression lens supports and promotes an environment that holds opportunities for all regardless of race ancestry colour ethnic origin citizenship creed religion sex sexual orientation age family status or disability; fosters a climate of inclusion where diverse thoughts are freely shared and social justice all groups and individuals receive fair treatment and an equitable share of the benefits of society.

Culturally Sensitive

Recognizing understanding and applying attitudes and practices that are sensitive to and appropriate for people with diverse cultural socioeconomic and educational backgrounds and persons of all ages genders health statuses sexual orientations and abilities.

Advocacy

Interventions such as speaking writing or acting in favour of a particular issue or cause policy or group of the social services sector advocacy is assumed to be in the public interest whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada persons with disabilities the LGBT community etc.

Community Participation

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

Job-Specific Competencies

C lient Service Orientation

Focus on understanding and meeting clients needs makes extra effort to meet the needs of the individual client and the family through a proven case management model and follows up on complaints / questions / requests.

Relationship Building and Partnering

Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments respecting confidentiality and demonstrating an interest in their specific challenges and needs.

Empathetic and Sensitive

Has a high degree of empathy and sensitivity to the needs of the clients and ability to provide assistance to the clients with care and patience as necessary.

Interpersonal Understanding and Communication Skills

Desire / ability to understand others attitudes / interests / needs / feelings / nonverbal behavior incorporating empathy listening skills and diagnostic understanding understanding strengths / limitations of others. Communicates and interacts effectively with individuals and groups in the provision of professional services. Gives full attention to what other people are saying by being active listeners who value the opinions of their workers. Capable of using their communication skills to successfully gather information that they need. They are also people who are trusted and can build relationships with others.

Presentation Skills

Effective in a variety of formal and informal presentation settings; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly.

Ability to work in a team environment and independently

Has a strong capability to work in a team environment and support the separate functions that make a team as well as work on individual tasks that support that overall program.

Community Knowledge

Ability to express vast knowledge of the Durham Community as well as knowledge in social government and community services.

Additional Requirements

Required to travel for training conferences meetings and committee meetings.

Qualifications

The physical ability to function effectively in an environment that include normal office duties being carried out in an external setting.

APPLICATION PROCESS : Applicants are requested to submit their resume and a cover letter stating salary expectation while outlining their strengths experience and aptitude to fulfill the position requirements.

Please submit applications toSettlement Case Worker at :

CDCD thanks all applicants for their interest; however only those asked for additional information and / or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints unique experiences and diverse perspectives of our employees who bring fresh new ideas to our business. Diversity plays a key role in our ability to deliver our mission.

CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples racialized persons / persons of colour persons with disabilities women LGBTQ2S persons and others who may contribute to fostering innovative ideas and solutions.

As an employer CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005.

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Key Skills

Load & Unload,Shipping & Receiving,Mac Os,Forklift,Freight Experience,Lift Truck Experience,Basic Math,Tanker Experience,Warehouse Experience,Commercial Driving,Driving,Heavy Lifting

Employment Type : Contract

Experience : years

Vacancy : 1