ServiceNow ITOM Developerfreelance.ca • Montreal, Canada

ServiceNow ITOM Developer

freelance.ca • Montreal, Canada

30+ days ago

Job type

Full-time

Job description

SERVICENOW ITOM DEVELOPER

Informations clés / Key Information

Référence / Reference : 378398
Région / Region : Ontario, Canada (GTA)
Type d’emploi / Employment Type : Contract
Durée / Duration : 6 months (with potential extension)
Modèle de travail / Work Model : Hybrid / Remote

Résumé / Summary

ServiceNow ITOM Developer responsible for designing, developing, and implementing solutions within the ServiceNow ITOM suite to modernize IT operations, event monitoring, and CMDB integrity.

Responsabilités / Responsibilities

Design, develop, and implement solutions within the ServiceNow ITOM platform.

Configure ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management.

Build and maintain ServiceNow applications using JavaScript, Glide API, and platform scripting.

Develop workflows, orchestration scripts, and automation for IT operations.

Integrate ServiceNow with external systems using REST / SOAP APIs, IntegrationHub, and middleware tools.

Enable data synchronization between CMDB and third-party monitoring tools.

Perform platform upgrades, apply patches, and deploy new features.

Conduct unit testing and ensure compliance with governance standards.

Collaborate with architects, business analysts, and system administrators.

Produce technical documentation and support troubleshooting activities.

Provide knowledge transfer to operations teams.

Profil recherché / Requirements

Proven experience as a ServiceNow ITOM Developer.

Strong understanding of IT Operations Management and enterprise monitoring.

Experience working in Agile environments.

Strong analytical, problem-solving, and communication skills.

Compétences techniques / Technical Skills

ServiceNow IT Operations Management (ITOM)

Discovery, Service Mapping, Event Management, Cloud Management

JavaScript, XML, HTML, CSS, ServiceNow scripting

Glide API

CMDB design and maintenance

RESTful and SOAP web services

IntegrationHub and middleware integrations

Orchestration and automation frameworks

Cloud platforms : AWS, Azure

Advanced experience with Service Mapping for complex business services

Nuvolo, SAM Pro, advanced ITOM orchestration

Ability to lead development teams and mentor junior developers

Langues / Languages

English

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ServiceNow ITOM Developer • Montreal, Canada

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