Account Manager

GardaWorldRegina, Saskatchewan

10 days ago

Salary

CA$58,429.00 yearly

Job type

Full-time

Quick Apply

Job description

GardaWorld is currently hiring a full time Account Manager for our Security Services business line based out of our Regina office. In this role, you will be responsible for the effective management of all issues in your assigned account portfolio with a focus on delivering a high level of service. You will be liaison for clients, GardaWorld team members and internal operations and act as the primary point of contact for client service, employee performance and incident escalation. If you bring experience working in a leadership role and thrive in a fast-paced role where building relationships is a key factor to your success, then this may be an ideal opportunity for you! We are looking for security professionals who are passionate about the industry and looking for an opportunity to develop their careers with a leading organization!

What we offer you :

Salary $58,429
Health Benefits
Vehicle allowance
Flexible hours
Career development and advancement
Participation in ASIS events
RRSP contribution after one year of employment

Account Manager key responsibilities :

Maximizing customer retention by driving and ensuring customer satisfaction

Validating corrective action for complaints, responding to escalated inquiries / requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy

Ensuring customer expectations and contractual requirements are translated into operating instructions

Facilitating activities related to new account start-ups and closeouts

Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate

Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards

Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios

Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually

Coordinating with union representatives on personnel related matters as required

Qualifications and Experience Requirements :

1-2 years of Account Management experience

Previous professional experience in the security industry is a definite asset

Post secondary education in a security related field is an asset

Certified Protection Professional (CPP) or other relevant designations are a definite asset

Excellent communication skills – written and verbal

Organizational skills and a demonstrated ability to work in a fast-paced environment

Flexibility to work outside of regular business hours to meet business demands

Clean criminal background

Valid Drivers license and reliable vehicle to travel to designated sites

Legally entitled to work in Canada

GardaWorld : Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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