Car Care Representative

Location: Marino’s Auto Group
Reports to: Service Manager
Type of contract: Permanent Full-Time

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Service Concierge at Volvo Metro West in Etobicoke!

The Service Concierge will be the first point of contact for all incoming customers attending their service appointments at Volvo Metro West. You will be responsible for providing high-level quality customer service by ensuring all guests have an enjoyable experience at Volvo Metro West. If you are a team player, have a passion for customer service, an ability to stay organized, and a high attention to detailer, then this role is for you!

Key responsibilities:

• Greet customers in a prompt, friendly and courteous manner.
• Conduct a walk-around of customer vehicles, identifying work to be done.
• Pickup and deliver customers to their destinations while their vehicle is in for service.
• Take vehicles through the car wash.
• Handle all customer inquiries and concerns with genuine intent.
• Ensure the service drive through area is clean and organized.
• Assist with tire inventory, moving tires to assigned storage area.
• Actively maintain the cleanliness of vehicles and lot.
• Monitor vehicles for damages and blemishes.
• Park and arrange vehicles in assigned spaces to maximize lot efficiency and space.
• Ensure all documentation is completed in an accurate and timely manner.
• Additional duties as assigned.

Qualifications:

• 1-2 years of customer service experience.
• The desire to provide a high level of customer service.
• Ability to lift, lower, hold and carry up to 50 pounds.
• Possess a valid driver’s license and a clean driving record.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Self-motiving with excellent work ethic.
• Loves a fast-paced environment.
• A valid G class driver's license and a clean driving abstract.

Working Environment:

• Hours: 40 Hours per week
• Working in Service Department

Compensation:

• Compensation range: $18.00
• The range may vary based on experience and qualifications.

This compensation encompasses hourly pay and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Why Work for Marino's Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Artificial Intelligence (AI) Disclosure:

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Position Status Disclosure:
This posting is for an existing position vacancy within the Service Department.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

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