Bilingual Claims Coordinator

Bilingual Claims Coordinator

Employment Type: Full-Time Permanent

Location: On-site - Calgary, Alberta

Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-min breaks)

Salary: Up to $54,000 (Can also earn overtime)

Company: This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim. The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.

Perks

• Benefits: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support
• Vacation: 10 days
• On-call and overtime: 1-8 weeks with a few hours of work paid at 1.5 times the regular rate
• Great culture and company environment: Described as a happy family.
• BBQs & Staff Parties:BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and great company, partners are welcome at the winter celebration!
• Dry Cleaning: Exclusive dry-cleaning discounts through our sister company
• Banking Discounts: Perks with BMO’s Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.
• SureBucks: Our internal rewards program for non-managers in Operations and Finance teams, where you can be nominated for great work and redeem those points for real, physical items.
• IATA Discount Card: Global hotel savings with exclusive rates at major hotel chains worldwide.

Education & Qualifications Required

• Bilingual French and English (spoken and written)
• 1+ years of experience (can include any Customer Service or Retail)
• Intermediate MS Office skills.

Core Competencies

• A passion for providing exceptional customer support and services.
• Empathy and the ability to put clients at ease who may be in distress.
• Excellent time management and prioritization skills.
• Conflict management, service-focused, and solution-oriented skills.
• Ability to work under pressure and make sound decisions.