Technical Support Specialist

Technical Support Specialist – Mining Technology

• This position is based in Calgary, AB and requires regular travel.
• This is not IT support. This is a mining instrumentation support position with travel for field installation, repair, and maintenance of radar systems, including electrical and mechanical components and generators, and requires working outdoors in random weather conditions.

IDS GeoRadar , part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operations efficiency. As a small dynamic team, we offer a collaborative and impactful work environment.

Hexagon , with 24,000 employees in 50 countries and net sales of 5.5bn EUR, is a global leader in sensor, software and autonomous solutions that are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Learn more at hexagon.com.

Position Summary

Install, commission, maintain and troubleshoot IDS GeoRadar IBIS ground‑based radar systems that track slope stability for mining and civil‑engineering customers. Provide

hands‑on training and 24 / 7 technical support to ensure safe, reliable system performance.

Key Responsibilities

Required Qualifications

Desired Qualifications

Work Environment

WHAT WE OFFER YOU

In addition to total compensation in the range of $65k - $75k+ CAD and an engaging and collaborative business culture, IDS GeoRadar offers a comprehensive package of benefits including Paid Time Off, RRSP matching, Extended Health Care, no cost Life Insurance and Employee & Family Assistance Program.

At I DS GeoRadar , we are proud to be an employment-equity employer, and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

At Hexagon , we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.