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Sales Administration Team Lead

Sales Administration Team Lead

VusionGroupMontréal, Québec, Canada
27 days ago
Job type
  • Full-time
Job description

Job Description

We build. We create impact.

The Sales Administration Team Lead is responsible for leading, mentoring, and supervising a team of sales administrators.

This role involves overseeing the processing of quotes, coordinating with the sales team to manage customer inquiries, implementing process improvements, and ensuring a smooth flow of information within the team and across departments. The Team Lead will also be responsible for developing and presenting regular reports on overall sales performance and administrative metrics.

  • Team management

Lead, mentor, and supervise the sales administration team.

  • Conduct regular team meetings to ensure effective communication and alignment of goals.
  • Monitor team performance and provide feedback and guidance for continuous improvement.
  • Manage and prioritize the team’s workload to ensure timely completion of tasks.
  • Sales support

    • Oversee the processing of quotes to ensure accuracy and timeliness.

  • Coordinate with the sales team to manage customer inquiries and resolve issues promptly.
  • Ensure high standards of customer service are maintained.
  • Customer communication

    • Handle select customer accounts directly, maintaining effective communication and addressing any concerns or issues.

  • Build and nurture relationships with key customers to enhance satisfaction and loyalty.
  • Provide personalized support and follow-up to ensure a positive customer experience.
  • Process improvement

    • Identify and implement process improvements to enhance efficiency and effectiveness.

  • Maintain and update SOPs for the team.
  • Work on promoting the customer portal to enhance user engagement and satisfaction.
  • Support the manager with various ongoing projects to drive business objectives.
  • Collaboration

    • Act as a liaison between the sales team, logistics, CST, and SE to facilitate smooth operations.

  • Ensure a smooth flow of information and prompt resolution of issues across departments.
  • Reporting

    • Ensure accurate order processing and recurring Cloud invoicing.

  • Develop, prepare, and present regular reports on sales performance and administrative metrics and interpret the results to lead to specific actions or improvements.
  • Track KPIs and analyze to implement strategies for enhancing team performance and achieving business objectives.

    • Qualifications

    Qualifications we’re looking for.

    Experience :

    Minimum of 2 years of experience in sales administration or a similar role.

  • Proven experience in team leadership and management.

    • Skills :

    Proficiency in SAP, SF and Microsoft Office Suite.

    Analytical thinking : strong analytical skills to track performance metrics and implement improvements.

    Abilities :

    Excellent communication, organizational, and problem-solving skills.

    Strong understanding of sales processes and customer service principles.

  • Leadership : ability to lead and motivate a team to achieve high performance.
  • Customer focus : commitment to providing excellent customer service and resolving issues efficiently.
  • Collaboration : ability to work effectively with different departments and manage cross-functional relationships such as product management and sales.
  • External collaboration : ability to communicate with our SF and SAP integrators
  • Process improvement : aptitude for identifying areas of improvement and implementing effective solutions.
  • Language skills : French and / or Spanish preferred, but not required.

    • Education :

    Bachelor's degree in a relevant field or equivalent work experience.

    We innovate. We help communities thrive.

    VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

    The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

    We feel supported. You will too.

    VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including :

  • Generous paid time off (PTO ) :   35 days PTO to enable work / life integration and promotes a culture of trust.
  • Health & Wellness : Eligibility for healthcare benefits begin day one, plus retirement savings plans.
  • Financial future : While retirement savings plans vary by country, we help you plan for your future.
  • Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
  • Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
  • Time off to volunteer and give back to your community.
  • Career Growth : E-learning opportunities and workshops, and global mobility potential
  • Commute benefits : up to $100 / month per employee for commuting expenses.
  • Philanthropy : Our company matches employee donations up to $500 per year for causes close to your heart.

    • Additional Information

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