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front desk agent
front desk agentPHI Hotel Group • Vernon, Regional District of North Okanagan, CA
front desk agent

front desk agent

PHI Hotel Group • Vernon, Regional District of North Okanagan, CA
2 days ago
Job type
  • Full-time
Job description

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests\' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
  • Personal suitability

  • Client focus
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
  • Employment groups

    This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups :

    Support for persons with disabilities

  • Participates in a government or community program or initiative that supports persons with disabilities
  • Support for newcomers and refugees

  • Participates in a government or community program or initiative that supports newcomers and / or refugees
  • Support for youths

  • Participates in a government or community program or initiative that supports youth employment
  • Support for Veterans

  • Participates in a government or community program or initiative that supports Veterans
  • Support for Indigenous people

  • Participates in a government or community program or initiative that supports Indigenous people
  • Support for mature workers

  • Participates in a government or community program or initiative that supports mature workers
  • Supports for visible minorities

  • Participates in a government or community program or initiative that supports members of visible minorities
  • #J-18808-Ljbffr

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    Front desk agent • Vernon, Regional District of North Okanagan, CA

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