Responsibilities
- Build, test, and service all products
- Assess and report back on findings on a case-by-case basis
- Locate root cause of custom concerns and recommend actions
- Install and configure software, hardware, drivers, and BIOS related items
- Provide sales support and technical guidance
- Must be willing to work evenings and / or weekends depending on shifts
Qualifications / Key Competencies :
Must be able to read and speak English fluently, additional languages considered and assetHand soldering skills highly preferred and considered an asset (SMT / board level repairs)Understanding of computer hardware assembly and setup (includes but not limited to BIOS setup, Windows installation / automation, device interfaces)Ability to repair laptop (LCD, mainboard, components)Able to work well under pressureHigh attention to detailProficient in Microsoft Office suite (Word, Excel, Power Point, Outlook)Analytical decision-making skillsStrong problem solving and troubleshooting skillsAble to work independently and within a groupStrong team playerContinual Improvement mindsetCompTIA A+ certification considered an assetITIL certification considered an assetSoldering skills on board-level-component is an assetExperience and Education Requirements :
Must be able to legally work within Canada (no job sponsorship)At least 3 years experience within the repair industryAt least 5 years building computer systems (formal or informal)A minimum of High School / GED required