Application and Systems Team Lead

Role Responsibilities

The Applications and Systems Team Lead, reports to the PACT manager and oversees a team responsible for managing all applications and systems utilized by the PECC to support daily operations and emergency responses. This role includes oversight of the Incident Information Management System (IIMS), which is critical for information management, logistics, financial management, and reporting during routine operations and especially when responding to disasters or emergencies. Additionally, responsibility extends to the Alberta Emergency Alerting system, delivering life-saving instructions during immediate threats, and the PECC MSV system.

Responsibilities will include :

• Collaborating with Incident Management Team (IMT) resources, key stakeholders, and ministry partners to ensure timely resolution of priorities and issues.
• Recommending continuous improvement of IMT services, including conducting business analysis, engaging stakeholders, and conducting fit / gap analysis.
• Advising on Information Management and Communications technological advancements in software development, systems support, and user support practices, advocating for the adoption of best practices-based strategies.
• Developing, maintaining and training on standards, policies, and best practices relating to the systems managed by PACT.
• Identifying opportunities for business improvement through technology, focusing on user-centred enhancements.
• Maintaining alignment with cross-government Information and Communications Technology (ICT) and Information Management (IM) standards, developing documented standards and procedures following industry best practices.
• Developing user procedures and reporting tolls that promote end-user independence and self-sufficiency.
• Providing advice and consultation on complex projects involving multiple stakeholders.
• Identifying opportunities to address gaps in service delivery, ensuring compliance with Information Management and Information Technology policies, regulatory requirements, and legislation.