Helpdesk Support Advisor

Adecco is currently seeking a Helpdesk Support Advisor for a Temporary role, offering $19.23 Per Hour. As a Helpdesk Support Advisor, you'll provide technical assistance and support to customers, resolving issues through remote troubleshooting and excellent customer service.

Pay rate : $19.23 / hour.

Location : St Catherine’s, ON

Shifts : 6 : 00am-10 : 00pm | Flexible | 7 days per week

Job type : Temporary | Full-time

Here’s why you should apply :

Hires fast, pays weekly.

4% vacation pay paid out on each weekly pay cheque.

Medical and dental benefits once qualified.

Free training programs

New and quicker onboarding process

Responsibilities :

Provide technical assistance and support to customers via chat, async messaging, and phone channels.

Diagnose and resolve technical issues through remote troubleshooting and pertinent questions.

Recommend process improvements and system / technology enhancements to enhance efficiency.

Ensure high customer satisfaction ratings and compliance with service level agreements.

Demonstrate empathy and active listening to address customer concerns effectively.

Requirements :

Minimum 1 year of experience in help desk or customer support roles.

Proficiency in office automation products, databases, and remote-control tools.

Strong communication and interpersonal skills.

Tech-savvy with the ability to learn new technologies quickly.

High school diploma or equivalent.

Flexibility with hours of operation.

Must be legally eligible to work and reside in Canada.