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Predictive Analytics Analyst

Predictive Analytics Analyst

Cleo ConsultingToronto, Ontario, Canada
23 days ago
Job description

Assignment : RQ00100 Predictive Analytics Analyst Intermediate

Job Title : Predictive Analytics Analyst Intermediate

Requisition : RQ00100

Client : Metrolinx

Start Date : End Date :

Department : Operations

Office Location : 277 Front St. West

Business Days : 65.00

Note : Hybrid 2 days onsite per week

Public Sector Experience : Not required. Service now experience required.

Must Haves :

  • Bachelors degree or diploma in Computer Science Information Technology Business Administration or related field.
  • Minimum 2 years of experience in IT service management AI / ML or related field.
  • Proven experience with AI and machine learning technologies such as natural language processing predictive analytics or automation.

Description

  • Metrolinxs Innovation and Information Technology office is seeking an innovative AI Strategy Analyst to join our IT Service Desk team. The successful candidate will be responsible for developing and implementing AIdriven strategies to enhance the efficiency effectiveness and customer experience of our IT Service Desk. This role will leverage AI and machine learning technologies to analyze service desk data identify opportunities for improvement and recommend solutions to optimize our service delivery.

    • Responsibilities :

  • Develop and implement AIdriven strategies to improve IT Service Desk operations including automation chatbots and predictive analytics.
  • Analyze service desk data to identify trends opportunities for improvement and areas for automation.
  • Collaborate with stakeholders to design and implement AIpowered solutions such as virtual agents knowledge management systems and automated workflow tools.
  • Conduct feasibility studies and proofofconcept projects to evaluate emerging AI technologies.
  • Work closely with IT teams to integrate AI solutions with existing service desk tools and processes.
  • Monitor and report on key performance indicators (KPIs) to measure the effectiveness of AIdriven initiatives.
  • Stay uptodate with industry trends best practices and emerging AI technologies
  • Provide training and support to service desk staff on AIpowered tools and processes.
  • Provide excellent customer service via telephone email and chat in support of the frontline team when required.
  • Work with ITSD management to develop business cases and proposals to secure funding and resources for AI initiatives.

    • Desired Skills / Qualifications :

  • Strong analytical and problemsolving skills.
  • Excellent communication and stakeholder management skills.
  • Experience with IT service management frameworks (e.g. ITIL) and service desk software (e.g. ServiceNow).
  • Familiarity with cloudbased AI platforms (e.g. Google Cloud Microsoft Azure AWS).
  • Certification in AI machine learning or IT service management (e.g. ITIL AIOPs) is an asset.
  • Experience with scripting languages (e.g. Python R) and data visualization tools (e.g. Tableau).
  • Knowledge of DevOps practices and Agile methodologies.
  • Familiarity with cybersecurity principles and data privacy regulations.
  • Good written oral and interpersonal communication skills. Ability to effectively prioritize and execute tasks in a highpressure environment. Teamoriented and skilled in working within a collaborative environment.