CRM Administrator

Job Title : Salesforce Administrator

Department : TechOps

Contract Type : Full‑time / Permanent

Location : Head Office

DBS Check Required : Yes

Salary : £25,000.00 per annum

Job Summary

The Salesforce Administrator will support the effective day‑to‑day operation and continuous improvement of Baltic’s Salesforce environment. Working closely with the Technology and Systems Team Leader, this role focuses on system configuration, user support, reporting, documentation, and data quality.

You will act as a key operational contact for Salesforce across the business, helping teams use the platform effectively, follow consistent processes, and maintain high‑quality data. This role is well suited to someone with early Salesforce experience who is looking to grow their technical capability within a structured and supportive environment.

Key Responsibilities

1. Salesforce Platform Support & Configuration

• Support the configuration and maintenance of Salesforce objects, fields, Flows, validation rules, page layouts, and record types.
• Carry out routine administration tasks including user setup, permissions, profiles, and access management.
• Assist with testing and deploying system changes in line with established governance processes.
• Support Salesforce solutions that align with business processes across Sales, Delivery, Curriculum, and Employer Engagement.

2. Data Quality, Governance & Documentation

3. Internal Support, Training & Adoption

4. Reporting & Insights

5. Continuous Improvement & Systems Development

6. Stakeholder Support & Communication

Essential Skills & Experience

Desirable

A successful Salesforce Administrator team member will embody our core values :

By living these values, you’ll build strong cross‑functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business.

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Here’s what you can look forward to as part of Team Baltic :

Culture & Work‑Life Balance

Health & Wellbeing

Recognition & Engagement

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

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