Director, Growth

Job Description

Join Sun Life's Client Solutions Centre (CSC) and lead breakthrough growth initiatives at the intersection of digital wealth, financial advice, and retirement planning. This is your opportunity to operate with startup agility inside a Fortune 500 company—building, testing, and scaling innovations that empower Canadians to own their future and retire with ease and confidence.

Reporting to the AVP, Growth & Execution within Sun Life Canada Group Retirement Services (GRS), you'll discover and incubate net-new growth opportunities that deepen member value and deliver measurable business impact. The CSC uniquely combines licensed advisors with a cutting-edge digital platform, supporting both active plan members and those transitioning through or remaining in Group Choices, our flagship post-employment offering.

What sets this role apart :

Entrepreneurial mandate – Own the full lifecycle from discovery to orchestrating execution

Digital-first innovation – Bring modern fintech thinking to Canada's retirement landscape

Cross-functional impact – Orchestrate delivery across Product, Digital, Marketing, Analytics, Sales, and Operations

Strategic visibility – Drive initiatives tied directly to Sun Life's vision as Canadians' lifelong financial partner

What will you do?

• Own the end-to-end pipeline of growth opportunities—from hypothesis through validation to business case
• Monitor digital wealth, fintech, and retirement market trends to identify high-potential opportunities
• Design and orchestrate execution of structured tests (A / B tests, MVPs, pilots) using data, client insights, and market research
• Build and sequence a dynamic portfolio of experiments that continuously evolve our offerings
• Orchestrate cross-functional launches that transition successful pilots into business-as-usual operations
• Develop compelling business cases with rigorous financial modeling, KPIs, and ROI projections
• Transform learnings into actionable strategies with clear scale-ready roadmaps
• Champion member-centric experience design and activation strategies
• Drive alignment and execution across diverse stakeholder groups including Product, Marketing, Data & Analytics, Sales, Operations, Risk, Compliance, and Legal
• Communicate insights through compelling storytelling that inspires action
• Cultivate a culture of experimentation, rapid iteration, and continuous learning

What do you need to succeed?

Preferred

Your impact will be measured by : - Velocity and quality of validated ideas progressing through the innovation pipeline - Pilot performance against adoption, engagement, conversion, and revenue targets - Business case accuracy and realized ROI - Cross-functional effectiveness and partner satisfaction - Cultural advancement of CSC's test-and-learn capabilities

Every experiment you run, every insight you uncover, and every initiative you scale has the potential to improve real lives and financial futures. You'll play a pivotal role in helping Canadians navigate one of life's most important journeys—achieving financial security in retirement.