Dispatch Coordinator

Overview

Recochem is a global provider offering solutions in thermal management, emission control, vehicle care and household products. Our innovative solutions are supported by R&D expertise and a progressive supply chain with factories worldwide.

The Dispatch Coordinator focuses on deliveries and scheduling of trucks or tankers to ensure timely receipt and delivery of shipments.

Responsibilities

• Process customer orders and respond to service inquiries and complaints, working with Customer Service to minimize impact on customer operations.
• Assist existing and potential customers in establishing delivery schedules that best meet their needs.
• Collaborate with sales representatives, distribution partners (including bulk distributors), and the Sales Manager to devise storage and delivery solutions for customers.
• Implement and manage processes for handling small equipment returns with customers and coordinate with Purchasing.
• Coordinate bulk delivery slips with Accounting and Customer Service, providing backup to freight and invoicing processes.
• Update customer contracts and price books for regional customers monthly using the NOLA index.
• Create tanker schedules for bulk product deliveries and forecast / monitor stock levels for the Eastern Region.
• Coordinate preparation of contract agreements for existing customers and set up new customers via the Quick Connect Form.
• Provide management with reports on customer needs and issues; identify and evaluate new opportunities for profitable business.
• Research potential customers through the internet, trade associations, and existing customer base to determine potential and prepare written proposals / quotations for current and prospective customers.
• Develop relationships with new and existing customers by introducing new products and pricing; work with the Sales team to identify and evaluate opportunities for profitability.
• Meet with customers to identify, secure, and set up third-party bulk delivery contracts through the distribution network.
• Strengthen the Recochem brand by addressing customer inquiries and resolving complaints in collaboration with Customer Service.

Skills and Qualifications

Work Arrangement

This position is a hybrid role, requiring three days a week in the office.

Our Values

Apply and be part of our journey in securing journeys for consumers worldwide!

Visit our website at www.recochem.com to learn more about our company and solutions.

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