Assistant Maître d'hôtel (H / F)
Relais & ChâteauxOntario, CanadaEntreprise :
Langdon Hall is one of the finest country house hotels in North America and we owe that to our staff. We are proud that our team embodies the highest standards of integrity, quality and positivity, while providing empowered and thoughtful service to our guests.
Every member of our staff helps bring to life our philosophy of each guest experiencing warm, personal service and the finest quality food, accommodation, and spa experience. Every role on our property plays a part in the experience we provide, and the memories we help to make.
Description du poste :
Given the nature of Langdon Hall as a unique, luxury boutique property, the Assistant Food & Beverage Manager (Dining Room) will serve as an ambassador for the Hotel and be a multi-functional individual who is driven to always exceed guests' expectations with an attention for detail. This individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues while handling pressure situations which require a quick and efficient thinker as they occur.
Duties and Responsibilities
- Provide a consistently exceptional experience for all guests
- Offer guests knowledgeable, personalized service
- Ensuring excellence in guest satisfaction through effective training of team members and maintaining a positive and committed "Do Whatever It Takes" attitude
- Planning, training, scheduling, and supervising dining room team members
- Ensure team member education is provided to dining room personnel in accordance with the team member education plan, plus provide on-the-job training for dining room personnel. Conduct "pre-meal" meetings with Executive Chef.
- Responsible for arranging seating accommodations and greeting guests and team members while maintaining a friendly environment
- Must be on Dining Room floors at all times during meal periods. First responsibility is to the comfort and service of guests
- Supervise the physical appearance of the dining room area and work stations such as cleaning schedule
- Supervise the appearance of dining room tables, including table linens, napkins, silverware, table setup, centerpieces, menus and closing duties for team members
- Schedule work assignments for all dining room team members assigning specific tasks and spot checking to ensure standards are met such as "side work"
- Maintain pertinent and appropriate team member attendance records, reservations, incident reports, schedules, special functions
- Assist team members on the floor when needed
- Perform other duties as required
Benefits :
Voted #5 on Canada's Best 100 Restaurants, only 5-Diamond restaurant in Ontario, and member of the exclusive Relais & Chateaux association.
We appreciate your interest in Langdon Hall but only those selected for an interview will be contacted.
Langdon Hall welcomes and encourages applications from people with disabilities; accommodations for disabilities are available on request for candidates taking part in all aspects of the selection process.
Description du profil :