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Spa Therapist / Esthetician

Spa Therapist / Esthetician

Rosewood Hotel GeorgiaCanada
30+ days ago
Salary
CA$36.00–CA$38.00 hourly
Job description

Job Description

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OVERVIEW / BASIC FUNCTION :

Provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

RESPONSIBILITIES :

  • Maintain complete knowledge of and comply with all Rosewood departmental policies / service procedures / standards, Forbes and LQA Standards.
  • Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Always maintain positive guest relations.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
  • Be familiar with all hotel / spa packages, promotions, prices, and rates.
  • Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Perform opening / closing procedures following proper cleanliness and sanitization standards.
  • Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all

products used by therapists while performing their treatments).

  • Maintain inventory products and supplies.
  • Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols and SOP’s.
  • Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
  • Verify medical releases from guests with applicable medical conditions.
  • Follow proper draping procedures.
  • Sanitize implements and working areas.
  • Sell / promote merchandise.
  • Complete required post- treatment documents.
  • Follow dirty linen procedures and room set up.
  • dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
  • Handle emergency procedures and report any accidents to your manager and security.
  • Fill out necessary reports as required.
  • Follow established standard spa treatment SOP’s.
  • Perform all other duties as required.

    • QUALIFICATIONS :

  • Experience : Minimum 2 years of experience as esthetics / massage in a luxury spa environment, preferably within a luxury hotel.
  • Education : High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.
  • General / Technical Skills : Ability to :

    • Perform job functions with attention to detail, speed, and accuracy.

    Provide massage services to guests using props and / or products.

    Provide body treatments to guests using body scrubs, wraps, and / or hydrotherapy.

    Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.

    Prioritize, organize, and follow up.

    Be a clear thinker, remaining calm and resolving problems using good judgment.

    Follow directions thoroughly.

    Understand guest’s service needs.

    Work cohesively with cos-workers as part of a team.

    Work with minimal supervision.

    Maintain confidentiality of guest information and pertinent hotel data.

    Knowledge of SpaSoft is an asset.

  • Language : Required to speak, read, and write English. Additional language is an asset.
  • Visa Requirements : Must be legally eligible to work in Canada.
  • Physical Requirements : Must be able to exert physical effort in transporting 10-15 pounds, endure various

    • physical movements throughout the work areas, reach up and down, remain stationary at times throughout work

    periods, and satisfactorily communicate with guests and co-workers to their understanding.