Customer Service Representative - Fort McMurray, AB

KomatsuFort McMurray, AB, CA

30+ days ago

Salary

CA$18.75 hourly

Job description

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities :

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4 / 5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.

We are currently looking to add a Customer Service Representative to our Fort McMurray, AB branch.

Reports to : Manager, Warehouse Operations

Shift : 5x2, Monday - Friday

Location : Fort McMurray, AB

Relocation : This position does not offer relocation

Responsibilities

Provides first point of contact to customers and aids with all parts related inquiries

Responsible to provide accurate quotes for mine sites and shop

Receives, processes and revises all purchase orders from the customer and major shut down orders to ensure accuracy of ordered parts

Manages effective communication with external and internal customers to effectively resolve problems and issues that affect orders and delivery

Processes returns and credits from the customers, both external and internal

Coordinate with the AR group to resolve any past due invoices

Enter and maintain data into Component Tracking System and generate various reports as needed

Assists purchaser in locating and sourcing parts from outside vendors when required

Be available to provide on-call after-hours duties, about once every four to six weeks

Daily contact with Planning, Purchasing, and Maintenance departments from each mine site

Provide strong customer support and build positive relationships to enhance business opportunities with both internal and external customers including travel to customer sites

Other Duties as assigned

Qualifications

1 – 3 years of Customer Service experience

High School Diploma Graduate

Journeyman Parts tickets would be an asset

Candidate must have exceptional customer service skills and some background or experience in parts would be considered an asset

Strong communication skills are a must have with the ability to interact with both internal and external customers

Candidate must be self-motivated, detailed orientated and have a high level of accuracy, as they will be responsible for updating and maintaining various systems

Strong organizational skills with the ability to multitask and meet tight deadlines would benefit the successful candidate

Solid analytical, critical thinking skills and problem-solving skills

Knowledge of SAP, Microsoft Office, and Outlook

Ability to work in a fast-paced environment

Up to 10% travel or as required

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.