Specialist, Servicing (Business and Portfolio Operations)

Job Requisition ID : 10370

Position Status : Permanent Full Time

Position Type : Hybrid

Office Location : Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement : Limited

Language Designation : English Essential

Language Skill Levels (Read / Write / Speak) : ZZZ

Salary : Our salaries range from $ 83038.35 to $ 103797.93 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose : to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration , connecting across CMHC and involving the right people to get our work done.

We value flexibility , enabling you to choose where, when, and how you work, based on business needs and your role. Our leadership style is guided by trust , where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a permanent employee :

• 5 weeks of vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• A hybrid work model that gives you the flexibility to choose when to go to the office to maximize your productivity, at a minimum of 4 times per month.

While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

The position of Specialist, Servicing (Business and Portfolio Operations) focuses on the day-to-day servicing of complex multi-unit mortgage loan insurance applications.

In this role, you will lead risk management analysis, decisions and recommendations for approval of scenarios related to file-specific risk mitigation.

You will identify key risks and provide creative solutions to mitigate the risk to CMHC while providing exceptional client experience.

You will communicate and negotiate with clients / lenders to explore possible options and ultimately reach a solution that minimizes CMHC's risk exposure while seeking to deliver on CMHC's mission to help Canadians meet their housing needs.

What you'll do :

Coordinate all activities and other policy and procedures related to the successful operation of the multi-unit servicing project / portfolio for assigned projects.

These projects could be related to MU commercial business or various housing programs.

• Review and analyze recommendations provided from lenders concerning existing loans insured by CMHC, including covenant amendments, changes to special conditions, borrower's structure change requests, security releases and partial sales to make sure no additional risk is taken by CMHC.
• Complete a financial analysis of the borrower, assess market conditions, analyze the financial and operational performance of the property, and ensure CMHC continues to obtain adequate security on insured loans when reviewing requests from lenders.
• Offer advice, support and alternative creative or innovative solutions to clients and stakeholders, including the communication of key decisions, the interpretation of policies and the response to inquiries relating to mortgage loan insurance.
• Collaborate with internal and external stakeholders to manage and maintain complex and sophisticated external client relationships.

What you should have :

• Undergraduate degree in a related field such as business administration or commerce, with a concentration in accounting, finance or property management.
• A minimum of five years of experience in one or more of the following areas : real estate appraisal, business turnarounds, recoveries, housing finance and default management.
• Knowledge of risk factors related to mortgage loans for multi-unit loan insurance and housing programs.
• The ability to interpret appraisals, market and financial reports for multi-unit housing projects.
• Strong oral and written communication skills, including negotiation skills and the ability to influence others.

It would be great if you also had :

• Certified Property Manager (CPM) or Certified in Real Estate Finance (CRF) designation or any other designation from the Real Estate Institute of Canada (REIC).
• Experience in data analytics, business analytics, financial modeling, with demonstrated ability to capture and synthesize information to develop recommendations and provide advice.

Posting closing date : Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply.

We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process .

If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot.

We're excited to see what you bring to the table this time around!