Field Service Technician - Prince Edward Island

Overview

Field Service Technician - Prince Edward Island

Xerox Charlottetown, Prince Edward Island, Canada

Responsibilities

• Provide outstanding service to clients. Ensure devices are working correctly and customers receive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, and response time commitments between 2-4 hours, with minimal parts costs.

Qualifications

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles such as Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
• Superior time management skills and reliability. Punctuality is valued; our customers rely on you to meet deadlines.
• Valid driver''s license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift up to 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety around electrical components is a top priority.

Success in the first 60 days

• Complete new hire training and technical training courses to set you up for success in the following areas: understanding our company and customer service culture, clear expectations for call load and territory alignment, knowledge of equipment and inventory needs to support your territory, and the ability to actively and correctly complete service calls independently.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision coverage and wellness credits.
• Paid time off, plus holidays and personal days.