Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

THE ROLE

As the Concierge Manager, you will lead the team to:

• Optimize the performance in each channel
• Sell clothes, deliver world-class service, and build loyal client relationships
• Ensure the world-class delivery of sales, solution, and service expertise
• Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Concierge Manager has:

• Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THECOMPENSATION

The typical hiring range for this position is$80,000 - $120,000 CADperyear. The final agreed uponsalarymay vary based on factors such as job-related knowledge,skillsand experience.

We are always looking for top talent.If your qualifications differ from those listed above, the scope of work and final agreed uponsalarymay be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxurycompensation packagegoes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Withcomprehensive benefits,aspirational workspaces and elevated employeeperksandexperiences—we provide it all.

THE PERKS

Industry-leading benefits you will receive while working at Aritzia:

• A-OK Commissary & Café - Our in-office, world-class bistro and café located in-office
• The SET - Our in-house gym, with state-of-the art equipment and custom classes
• Product Discount - Our famous product discount, online and in store
• Amenities - Facilities include private parent's room, bike storage room, and showers with complimentary conveniences
• Aspirational Workspace - Every detail is considered to connect to the energy of the culture
• Dog Friendly Office - Bring your best friend to work

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.