Jobs at Uber – Client Success Specialist – Calgary
Job Description :
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service.
Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
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Job Responsibilities :
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats’ mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
- KPI & OKR centric methodology : generate team consciousness about the need of results measured by important metrics
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- Build processes and standardize best-practices within merchant success and your territory
Job Requirements :
- Proficiency in Salesforce and Excel
- Bachelor’s degree
- Strong critical thinking ability
- Ability to fluently communicate in French and English with clients
- Ability to clearly frame a valobjectionsue proposition and ask the right questions to be able to overcome to gain commitment from your clients
- Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
- A minimum of 1+ years of experience in a B2B organization in an outbound account management role
- Outstanding work ethic and attention to detail
- Excellent communication
Job Details : Company : Uber
Company : Uber
Vacancy Type : Full Time
Job Location : Calgary, AB, CA
Application Deadline : N / A
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