Client Solutions Manager, Personal Insurance

Client Solutions Manager, Personal Insurance

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

Overview

Join our Personal Lines team! As a Client Solutions Manager on the Personal Lines team, you will be managing a book of business and working directly with clients in delivering the world‑class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all.

Work Environment: Hybrid (Agile). This position can be based out of Gallagher’s London, Mississauga or Stoney Creek office locations in Ontario.

How You’ll Make an Impact

• Support a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Analyze accounts at renewal, taking the vital steps in placing coverage required by the client, re‑marketing when required, and adhering to the binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives to bind the client.
• Consistently act to upgrade insurance market knowledge, staying ahead of new products and policy changes.

About You

• Bring 2+ years of Personal Lines Account Management experience, preferably in a brokerage environment.
• Maintain RIBO licensing in good standing.
• Be pursuing or willing to pursue relevant insurance certifications or education (e.g., CIP, CAIB, CRM), highly preferred.
• Knowledge of EPIC is an asset.
• Excel in a fast‑paced, multifaceted environment, prioritizing efficiently to exceed client expectations every time.
• Work collaboratively and build relationships naturally, whether with clients or colleagues.
• Maintain a keen eye for detail—a key part of your success in past roles.

Compensation and Benefits

On top of a competitive salary, we offer a wide range of benefits.

Below are the minimum core benefits you’ll receive; benefits may improve depending on your job level.

• Flexible medical & dental coverage to meet your household’s needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP with company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other Benefits

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunities for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal‑opportunity employer that values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business.