Help Desk Technician

Job Summary

We are seeking a motivated and service-oriented Helpdesk Technician to join our growing IT team. This is an excellent opportunity for a recent graduate or an IT professional with 1–3 years of hands-on technical support experience who is eager to develop their skills in a dynamic and fast-paced environment.

The Helpdesk Technician will be responsible for providing daily IT support to internal staff, resolving support tickets, assisting with hardware and software troubleshooting, and supporting both Windows and macOS environments. The role includes onboarding and offboarding support, managing devices, and ensuring all users have the tools they need to perform effectively.

Key Responsibilities

• Respond to and resolve internal IT support tickets in a timely and professional manner
• Set up and configure user workstations, laptops, monitors, and peripherals
• Support employee onboarding / offboarding processes including account setup and equipment provisioning
• Provide technical support for software, hardware, and operating systems (Windows and macOS)
• Maintain IT asset inventory including hardware, software licenses, and related supplies
• Administer user accounts in Microsoft 365 and other platforms
• Document common issues and solutions in the internal knowledge base
• Participate in IT projects, system rollouts, and process improvements
• Ensure end users have the necessary tools and access for their roles
• Collaborate with other departments to support IT-related needs

Key Competencies

Job Qualifications

Nice to Have (Assets) :

Job Type : Full-time

Pay : $50,000.00-$60,000.00 per year

Work Location : In person