Technical Writer

Role: Technical Writer

No of Position : 1

Location : Toronto Canada

Work model : Hybrid (4 days to office)

Experience requirements:

1. 5 years experience as a knowledge management specialist or lead technical writer in IT Operations and Technology domain for development of process/controls documentation
2. 5 years experience with industry standard documentation or knowledge management tools (e.g. SharePoint Teams Confluence) preferably within the financial services industry or with a financial institution
3. 5 years combined experience of JIRA Confluence MS Project MS office suite or equivalent tools

Job description:

1. Create high-quality accurate and concise documentation for products and services including process flows procedure documents governance documents process narratives user manuals guides release notes and online help systems in accordance with existing standards
2. Work closely with Infrastructure pillars to gather information clarify technical concepts and ensure documentation accuracy. Collaborate with IT in support of documentation to enable control design and controls testing and more comprehensive retention of institutional knowledge.
3. Review edit and revise documentation to ensure clarity consistency and adherence to style guides and brand standards.
4. Develop diagrams flowcharts and other visual aids to support documentation and enhance user understanding.
5. Collaborate with development teams to ensure documentation is integrated into the development process and meets the needs of users.
6. Stay up to date with industry trends and technologies: Continuously update knowledge and skills to stay current with industry developments best practices and new technologies.

Key Skills
Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills
Employment Type : Full Time
Experience: years
Vacancy: 1