Technical Support Coordinator (Mechanical / Electrical Engineering Support) - Amico Clinical Solutions

AmicoRichmond Hill, ON, Canada

10 days ago

Job description

Technical Support Coordinator (Engineering Support)

Amico Group of Companies

Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.

We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.

We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.

Responsibilities include, but are not limited to :

Support product line with records of reoccurring issues
Assist customer over the phone to determine the origin of an issue
Create RGA documents for service calls
Provide guidance in claims on warranty
Provide quotations to customers for out of warranty service calls
Create Service documentations for product
Work closely with Engineering and Installation / Service Team to schedule and resolve issues at customer site.
Track service calls to ensure timely resolution
Generate RGA reports alongside quality control manager
Provide feedback to engineering for product improvement

Job Requirements :

Sound engineering skills

Ability to think abstractly and solve problems creatively

Attention to detail

Willing to learn new product design

Ability to work independently with minimal supervision

Team leadership when completing projects

Fluent English is a must

Ability to travel to sites within Canada if needed

Required Qualifications :

Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician

Engineering experience in a related position

Working knowledge of electronics and electrical measurement equipment. i.e. Multimeter, etc a must

Only selected candidates will be contacted.

Job Type : Full-time