Restaurant Manager

Job Description :

Duties and Responsibilities :

Operations

Manages the restaurant to ensure a good balance of the key goals of speed, quality, service, cleanliness and profit

Maintains A&W standards and conducts Performance reports regularly; recognizes areas needing improvement and takes action where necessary

Schedules staff to provide an excellent customer experience while meeting the restaurant’s labour cost goals

Makes sure equipment and facility is in good condition and makes arrangements for all repairs

Human Resources

Recruits and hires hourly staff to ensure the restaurant’s goals are met.

In conjunction with the Area Manager makes decisions regarding the hiring and promotion of supervisors and Assistant Managers

Trains and develops staff to ensure restaurant goals and standards are met.

Confronts poor performance in a timely and appropriate manner

Develops a healthy working climate through day to day behaviour and semi-annual climate meetings

Ensures compliance with provincial employment standards, WCB and Health Board regulations

Has knowledge of and administers all company Human Resource policies

Financial

Ensures restaurant profitability by managing revenues and costs to levels agreed upon in the annual profit planning process

Participates in the annual profit planning process

Ensures daily, weekly and monthly accounting is accurate and completed within the time allowed.

Ensures compliance with all company cash management policies. Works quickly to resolve any cash problems

Customers

Ensures that cleanliness standards and safe food handling practices are met.

Handles all complaints and customer involved incidents according to company policy and ensures staff are trained in service recovery

Builds business and awareness through local store marketing and community involvement

Job Requirements :

Minimum requirement - 3 years experience as a supervisor or management role in the food service industry, within the previous 5 years, is a must

A minimum education level of high school graduation or equivalent

Must be fluent in English

Strong interpersonal skills and proven leadership / supervisory experience

Expertise in all restaurant positions

Complete knowledge of food safe practices and requirements

High interest in developing others

Ability to do accounting and manage administrative aspects of the operation

Ability to stand and walk for extended periods.

Able to do some heavy lifting

Valid driver’s license and vehicle required

Benefits :

Including guaranteed allowances, in addition, up to 15% base salary bonus paid quarterly depending upon the restaurant’s results.

We also offer various benefits which include an extensive single or family Medical / Dental Benefit which comprises of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Long Term Disability, Basic and Optional Life, AD&D and Critical Illness, along with an optional Group RSP, vehicle and cell phone allowances and free meals.