Senior Network Operations Engineer

Description

WHO WE ARE :

At Arterra Wines Canada, we aim to inspire the simple joys of life, and we come to work every day with a shared passion to build wine brands people love. As a pioneer in the Canadian wine industry with 150 years of experience, our success is driven by our people. We work together with integrity and pride, striving to reach our fullest potential every day, and we’re looking for people who do the same.

We are undergoing a pivotal transformation, actively in search of dynamic individuals poised to make a substantial impact within our ever-evolving organization. Are you someone who embraces change and excels in diverse roles that span across various functions? If so, we look forward to hearing from you!

ROLE SUMMARY :

The Senior Network Engineer role will be responsible for the design, operation and support of the data network and voice services. This position will be responsible for ensuring we provide stable and efficient network and telco services for our stakeholders as defined by our service levels. The Senior Network Engineer will work with the appropriate technology teams, business stakeholders, vendors and leadership to ensure that our network services meet company needs and meet the required performance metrics and SLA’s. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, data communications, telecommunications systems and documentation.

KEY RESPONSIBILITIES :

• Designs, configures, and maintains network infrastructure components; trouble-shoots network to diagnose system problems; identifies, locates, resolves, and repairs problems; approves installations of upgrades and domain security protocols.
• Leads the managed services provider (MSP) network team and delegates the operational activities of the enterprise wide Data / Voice / Video network, including design, installation, configuration, maintenance, and security.
• Analyzes network functions and evaluates the services provided; develops technology roadmaps and recommendations; identifies milestones and issues to be addressed, and generates reports as required.
• Evaluates, recommends, justifies and ensures the proper toolsets and procedures are implemented, maintained and utilized
• Monitors utilization trends, manages network performance, and assures maximum uptime; performs ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.
• Ensures compliance with policies and regulations, and that all issues are addressed and resolved.
• Plans, develops, and designs network management and maintenance projects, including policies and procedures, operational improvements, and evaluates new technology integration.
• Participates and occasionally leads large scale network service project implementations including team members and across service providers.
• Directs vendors in the successful completion of operational support activities.
• Participates in tier 3 Infrastructure support activities including incident management and supports the assessment and delivery of application upgrades and patches
• Ensure integrity and stability of the voice and data network services across the enterprise
• Ensure documentation of the environment and operational process stay current.
• Monitor and remain abreast of emerging technologies for possible introduction into the organization
• Manages vendor relationships in all related technologies (HW, SW, Circuits, toll frees, etc.) so that services are delivered effectively and efficiently.
• Work within a team environment, manage systems, lead upgrades, coordinate installs and work from a ticketing queue.

WHAT YOU BRING :

WHAT WE OFFER :

COMPENSATION :  Budgeted Range – ($88,146.00 -114,072.00) The budgeted range takes into account several factors and qualifications that are considered in making compensation decisions including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra.

The budgeted range will align with qualifications, including experience, education, training, licenses, certifications, and other business and organizational requirements.