Family Services Representative

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About this role:

Are you continuing your career as a sales professional or just starting out? If you are looking for a career that provides a long-term stable livelihood, this may be an opportunity for you.

Rosemount Memorial Gardens located Peterborough, Ontario is offering an opportunity for a permanent, stable sales career in an economically stable and rapidly growing industry. Previous sales experience is not necessary, but you MUST be willing to work hard, learn, be highly motivated, and have a strong desire to succeed.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

We currently employ over 400 sales professionals nationally, who are enjoying a better standard of living because they have found a sales career that is both professionally and personally satisfying. If you would like to learn more about this exciting and lucrative career opportunity, apply today.

Job Type: Full Time, Permanent

Key Qualifications and Demonstrated Abilities:

• Valid Driver's License and vehicle.
• Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.
• Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
• Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
• Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
• Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities:

• Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
• Communicating the Company’s Pre Need Funeral planning program.
• Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
• Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
• Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.
• Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
• Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
• Other duties or special projects as required.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Any information received relating to accommodation will be addressed confidentially.