Job ID #31645 : Application Support Coordinator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31645 : Application Support Coordinator
• Union : CUPE Local 5167
• Job Description ID # :   7634
• Close date : Interested applicants please submit your application online at www.hamilton.ca / city-council / jobs-city by 4 : 00 p.m. on  January 21, 2026.
• Vacancy type : This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address . External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Manager of Business Operations, this position is responsible for the performance of the Building Divisions electronic portals and permit related programs and will ensure  that internal / external users such as City staff, private sector developers, applicants, and other stakeholders can use them effectively. The Application Support coordinator will provide customer service to external users requiring assistance in completing building permit applications and will identify continuous improvement opportunities which will result in an enhanced user experience within the electronic portals.

GENERAL DUTIES

Application Specialist

Reports & Documentation

Deliver Training

Maintenance & Support

QUALIFICATIONS

Disclaimer :

Be advised that Human Resources frequently audits resumes of internal / external applicants to ensure / validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms :

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.