Sales & Customer Service Intern

Sales & Customer Service Intern

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE : ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

About Hadrian

Hadrian is a business unit of Zurn and a worldwide supplier of quality toilet partition and locker products. Hadrian was the first manufacturer to powder coat toilet partitions and has continued to embrace new technologies and materials in order to offer architects, designers and end-users more flexibility in design. Hadrian’s wide range of toilet partition products includes; powder coated metal, stainless steel, embossed stainless steel, and solid plastic. Lockers are available in Emperor (corridor), Gladiator (athletic) and replacement front styles.

Position Overview :

We are seeking a high-energy, detail-oriented Intern to support our Sales and Customer Service teams. This is a "dual-threat" role : half of your time will be spent on the front lines managing customer touchpoints and sample logistics, while the other half will be dedicated to a strategic 80 / 20 Optimization Project to streamline our technical data and filing systems.

Responsibilities :

1. Front-Line Sales & Service Support (50%)

Sample Management : Own the "Sample Request" process—ensuring contractors and architects receive product samples accurately and on time to win bids.

Inbound Routing : Act as the first point of contact for incoming calls, identifying customer needs and directing them to the appropriate technical or service expert.

Order Tracking : Assist the service department in providing real-time updates on shipment status and lead times.

2. 80 / 20 Strategic Project (50%) High-Visibility

Data & Technical Audit : Analyze and organize the "Vital Few" (the top 20%) of our technical data sheets and product specifications that drive 80% of our business volume. Information Architecture : Overhaul digital filing systems to ensure high-priority technical information is "one-click" accessible for the sales team.

Executive Presentation : This project culminates in a formal report and presentation to the Executive Leadership Team. You will be expected to present your findings, the efficiencies gained, and your recommendations for long-term file management and communication workflows.

Qualifications :

The "Bilingual" Communicator : Someone who can talk shop with a warehouse manager and stay professional with a corporate buyer.

The Organizer : A natural inclination to take "messy" data or files and create a logical, repeatable system.

Urgency : An understanding that in the building industry, a 24-hour delay on a sample can lose a million-dollar contract.

Tech Savvy : Proficiency in Microsoft Office (Excel is a must) and an ability to quickly learn CRM, ERP, Hadrian’s Project Center software.

Familiarity with construction materials, finishes, and building systems would be an asset.

Ability to manage multiple projects simultaneously and meet deadlines in a demanding environment.

Studying for a degree in Marketing / Business, focus in construction within the B2B industry.

Detail orientated with excellent organization, communication (Written / Verbal) and people skills.

• Competitive Salary
• Medical, Dental, Vision, LTD, AD&D, and Life Insurance
• Competitive vacation policy
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• DCPP with eligible matching
• Employee Stock Purchase Plan – purchase company stock at a discount!
• THIRD PARTY AGENCY : Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.