Customer Care Representative - #2024-9740 (reqID)

Description

Position at Dynacare Internal Posting expires on July 24, 2024. Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and .Are YOU our next Customer Care Representative?As a Customer Care Representative, you will report to the Manager of Customer care within the Insurance solutions department. You are responsible for answering, logging, troubleshooting, and resolving all telephone / email inquiries. Responsibilities also include managing of the database and reporting metrics to the reporting manager.How YOU will make a difference

• Provide technical assistance for our services and direct calls as required.
• Handle Carrier and Agent call for all DIS services (Paramedical, Telephone Interviews, APS,
• Monitor all complaints and ensure proper follow up
• Provide email / phone answers to customers (carriers, MGAs, Advisors)
• Serve as main point of contact for all insurance accounts and deliver special projects customer service to all clients
• Partner with DIS operations and DIS business development colleagues to ensure proper coordination around DIS customer service needs
• Any other tasks as established by the manager
• Meet expected turnaround time for all communication acknowledgments as well as complete responses to customer inquiries and escalations.
• Provide technical assistance for our services and direct calls as required (10%)
• Handle Carrier and Agent calls and emails for all DIS services (Paramedical, Telephone Interviews, APS, (75%)
• Monitor all complaints and ensure proper follow ups in timely fashion (5%)
• Provide email / phone answers to customers (carriers, MGAs, Advisors) (part of the 75% above) within expected TAT
• Serve as main point of contact for all insurance accounts and deliver special projects customer service to all clients (part of the 75% above)
• Partner with DIS operations and DIS business development colleagues to ensure proper coordination around DIS customer service needs (5%) and full understanding of customer expectations and operational process
• Any other tasks as established by the manager (5%).

EducationMinimum of Community College diploma preferred. Relevant previous experience in customer service roles with similar environmentWorking conditions : Fully remote Monday to Friday Day shiftPermanent Fulltime Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.