Service Associate - Front Desk

Position Overview

Reporting to the Director or designate, the successful candidate is expected to provide customer service to clients in person and over the phone, provide a positive, friendly and welcoming environment for members and visitors, sell memberships and various other services and products, collect fees for products and services, perform opening and/or closing duties as per schedules shifts, schedule various appointments for clients, give informative tours of the facility, and facilitate room set-ups.

Experience

• Experience working with membership computer software preferred; basic computer skills, essential.
• Previous experience answering phones and responding to customer inquiries in a reception desk setting preferred; experience answering phones in a customer service setting is essential.
• Minimum 1-year experience in a sales-based customer service setting preferred.
• Leadership experience would be an asset.

Education (Degree/Diploma/Certificate)

• Grade 11, required.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Strong communications skills, with a good command of the English language.
• Ability to multi-task in a fast-paced environment.
• Flexibility and independence in assessing situations and making effective decisions.
• Ability to deal effectively with conflict is essential.
• A friendly and outgoing personality that supports a customer service setting.
• Provide a positive, friendly, and welcoming environment for members and visitors.

Physical Requirements

• Position includes standing for lengthy periods of time, lifting/moving tables and stacks of chairs, approximately 35 lbs.